Fraud Project Operations Specialist

LMI

. Support development, review, and prioritization of Business Needs Statements for new feature development and IT implementation .

Posted 10/27/2026full-timeRemote • United StatesSeniorLead💰 $125,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical project management, business process improvement, and stakeholder communication, with advanced proficiency in Microsoft Power Apps and Power BI. Capable of delivering strategic operational solutions while navigating complex organizations and fostering strong relationships.

Highest-signal resume keywords

Technical Project ManagementBusiness Process ImprovementMicrosoft Power AppsMicrosoft Power BISAFe Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project SchedulingBusiness ConsultingContinuous ImprovementData AnalysisProcess Automation

Soft Skills

Relationship BuildingEmotional IntelligenceWritten CommunicationVerbal CommunicationProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft VisioServiceNowSalesforce

Certifications & Qualifications

SAFeProSciLean Six SigmaCPBALUMA Human Centered Design

Industry Keywords

Federal Government ConsultingMailers Technical Advisory CommitteeAgile Best PracticesCustomer Relationship ManagementPublic Trust Clearance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support development, review, and prioritization of Business Needs Statements for new feature development and IT implementation
Liaise between Product Prep and Payment teams and IT to ensure clear, timely communication and resolution of action items
Support communication and coordination between business teams and customers, including industry outreach and stakeholder updates
Develop visualizations and presentations for technical and non-technical stakeholders
Aggregate data and distill it into concise reporting materials supporting decision-making for FAM Projects
Use Agile best practices to manage requirements identification, development, and review with business and IT stakeholders
Analyze Product Prep and Payment business processes to identify process improvement and automation opportunities
Support the USPS Manager of Product Prep and Payment
Coordinate industry activities with the Mailers Technical Advisory Committee (MTAC)
Deliver strategic operational solutions

Requirements

What you’ll need

Bachelor's degree with a minimum of 8-10 years of experience in technical project management, project scheduling, business process improvement, business consulting, or continuous improvement
Consultancy experience with large, complex projects
Relationship building, influencing others, emotional intelligence, and exemplary written and verbal communication skills
Strong analytical and problem-solving skills
Advanced skills and experience with Microsoft Power Apps, Power BI, Word, Excel, Outlook, PowerPoint, Project, and Visio
Ability to operate successfully within an autonomous and collaborative virtual environment
Ability to thrive in ambiguous environments and exceed client expectations
Ability to navigate complex organizations
Understanding of project management fundamentals and ability to work within project constraints
Excellent analytical, problem-solving, presentation, and customer relationship management skills
Must be able to obtain a Position of Public Trust Clearance
Must be a US Citizen or Permanent Resident (Green Card Holder); Green Card holders must have resided in the US for the last 5 years and not traveled outside the US for more than 6 combined months during that period
Desired: Experience in federal government or federal government consulting
Desired: Working knowledge of ServiceNow, Salesforce, MS Power Suite, and Software Development Lifecycle
Desired: Experience with or certification in SAFe, ProSci, Lean Six Sigma, CPBA, or LUMA Human Centered Design
Desired: Experience with project management software, dashboards, and automated agile tools
Desired: Project Management consulting experience