Project Training Management Specialist

LMI

. Schedule live classes, manage invitations, cohorts, instructor calendars, attendance, and enrollment changes .

Posted 11/3/2026full-timeRemote • United StatesJunior💰 $60,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing virtual training logistics, including scheduling, attendance tracking, and learner support. Proficient in utilizing Microsoft Teams, Webex, and Jira Cloud to enhance training operations and improve user experience.

Highest-signal resume keywords

Microsoft Teams SupportWebex SupportLMS ManagementJira Cloud KnowledgeITIL 4 Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS Enrollment ManagementAttendance TrackingCompletion TrackingUser SupportVirtual Event CoordinationTechnical TroubleshootingData HandlingKnowledge Article DocumentationTicketing Tools ExperienceConfluence Knowledge-Base Administration

Soft Skills

Clear CommunicationTime ManagementProblem-SolvingAttention to DetailUser-Centric Approach

Tools & Technologies

Microsoft TeamsWebexJira CloudLMS PlatformsConfluence

Certifications & Qualifications

ITIL 4 Foundation CertificationJira Essentials CertificationConfluence Essentials Certification

Industry Keywords

Training OperationsLearning SupportFederal Health ProgramsDepartment of Veterans AffairsVeterans Health Administration

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Schedule live classes, manage invitations, cohorts, instructor calendars, attendance, and enrollment changes
Produce and moderate virtual training in Microsoft Teams or Webex, including setup, breakout rooms, polls, moderation, and troubleshooting
Maintain LMS course records, completion status, learner rosters, and routine reports; reconcile discrepancies
Respond to learner questions, troubleshoot access and navigation issues, and route complex support requests
Provide practical guidance on Jira Cloud basics, dashboards, issue navigation, and standard team workflows
Coordinate office hours, collect evaluations, and communicate recurring learner problems to trainers and administrators
Maintain class calendars, enrollment rules, waitlists, learner reminders, instructor preparation checklists, and accurate attendance reconciliation
Conduct pre-session technology checks and support accessibility needs, course materials, approved recordings, chat moderation, and session follow-up
Investigate learner completion discrepancies, manage exception queues, and produce weekly attendance and course-completion summaries
Document and triage user questions using established knowledge articles and support procedures, escalating access or configuration problems to the correct team
Recommend improvements to course logistics, guidance, and self-service resources based on learner evaluations and recurring support issues

Requirements

What you’ll need

Associate’s degree or equivalent in education, training specialist, instructional design/technology, communications, business administration, human resources, information systems, or a related field; two additional years of relevant experience may substitute for a Bachelor's
1+ year of training operations, learning support, help desk, or related experience
Experience supporting virtual events or classes with Microsoft Teams or Webex
Familiarity with LMS enrollment, attendance, completion tracking, and user support
Working knowledge of Jira Cloud
Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements
ITIL 4 Foundation certification
Ability to manage concurrent class logistics, maintain accurate records, and communicate clearly with learners and instructors under time pressure
Experience handling user information carefully and escalating technical problems with complete, reproducible details
Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable
Experience supporting high-volume (20k users) federal training programs
Confluence knowledge-base administration or accessibility-support experience
Experience using ticketing or service-management tools and creating reusable support instructions for frequent learner questions
Graduate coursework or a master's degree in education, learning technologies, or organizational learning is a plus
Additional Atlassian credentials such as Jira Essentials or Confluence Essentials certification are desirable