Senior Product Designer

LMI

. Lead discovery and product research for workflow improvement, automation, dashboards, AI-enabled capabilities, and digital tool adoption .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $112,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user-centered design processes, including user research, iterative prototyping, and usability validation, while effectively translating user needs into actionable product concepts and metrics. Proficient in designing AI-enabled products and complex workflows, ensuring accessibility and compliance with relevant standards.

Highest-signal resume keywords

User Research PlanningAI-Enabled Product DesignUsability TestingFigma/FigJam ProficiencyProduct Metrics Definition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User-Centered DesignWorkflow MappingPrototypingUsability ValidationInformation ArchitectureData-Heavy Product DesignAI/ML IntegrationAccessibility PrinciplesDesign DocumentationMixed-Method Research

Soft Skills

CollaborationFacilitationMentoring

Tools & Technologies

FigmaFigJamMiroAxureJiraConfluenceGitLabAzure DevOps

Industry Keywords

Human-Centered DesignService DesignDigital Product DesignFederal HealthRegulated EnvironmentSection 508WCAGInclusive DesignIntelligent AutomationGenerative AI

Tech Stack

Tools & technologies

AxureAzure

About the role

Key responsibilities & impact

Lead discovery and product research for workflow improvement, automation, dashboards, AI-enabled capabilities, and digital tool adoption
Plan and conduct interviews, contextual inquiry, workflow observation, concept testing, usability testing, and post-release feedback
Synthesize qualitative and quantitative evidence into user needs, pain points, opportunity areas, design principles, and prioritized recommendations
Map current-state and future-state workflows, user journeys, service interactions, information flows, handoffs, exceptions, and workarounds
Translate validated user needs into product concepts, user flows, information architecture, wireframes, prototypes, design specifications, acceptance considerations, and backlog-ready requirements
Design AI-enabled experiences supporting transparency, user control, confidence calibration, feedback, exception handling, and human oversight
Design usable dashboards and data-rich interfaces
Define and use product measures including adoption, task completion, feature utilization, satisfaction, support demand, workflow time, and outcome indicators
Triangulate research findings with analytics, usage data, help desk trends, operational measures, training feedback, and stakeholder observations
Lead iterative prototype validation and usability testing, documenting learnings, changes, unresolved risks, and design evidence
Apply Section 508, WCAG, inclusive-design, and accessibility principles
Partner with product, engineering, data, AI/ML, architecture, security/privacy, QA, training, change/adoption, and support teams
Communicate findings, design rationale, evidence, risks, tradeoffs, and recommendations to Government stakeholders, delivery teams, and executives
Mentor designers and researchers and maintain reusable research templates, design patterns, evidence libraries, and measurement practices

Requirements

What you’ll need

Bachelor's degree in human-centered design, human-computer interaction, UX/product design, service design, interaction design, psychology, information science, or a related field; equivalent professional experience may be considered
7+ years of progressive experience in product design, UX, human-centered design, service design, user research, or related digital-product roles, including responsibility for complex enterprise or workflow-oriented products
Portfolio demonstrating an end-to-end user-centered design process, including research-informed decisions, workflow or service understanding, iterative prototyping, usability validation, and clear design documentation
Demonstrated experience independently planning and leading user research using interviews, contextual inquiry, observation, concept testing, usability testing, or mixed-method approaches, with strong synthesis skills
Experience designing complex workflow, dashboard, automation, data-heavy, or decision-support products
Experience designing or evaluating AI-enabled products, intelligent automation, responsible AI patterns, or human-in-the-loop workflows
Experience defining or using product metrics, adoption measures, usage analytics, user feedback, or support data
Ability to translate ambiguous mission or operational needs into research questions, design hypotheses, prototypes, testable requirements, and measurable outcomes
Strong facilitation and collaboration skills across product, engineering, data, AI/ML, training, support, security, and senior stakeholder communities
Proficiency with Figma/FigJam and familiarity with Miro, Axure, Jira, Confluence, GitLab, or Azure DevOps
U.S. citizenship is required
Must be able to obtain and maintain a public trust clearance
Desired: 10+ years leading product design, service design, UX research, or human-centered transformation
Desired: Prior VA, VHA, federal health, federal, healthcare, or other regulated-environment experience
Desired: Experience with AI-assisted decision support, intelligent automation, generative AI, conversational experiences, or agentic workflows
Desired: Advanced Section 508/WCAG, accessibility testing, or inclusive-design experience
Relevant certification or advanced training is desired; advanced degree preferred