Cloud Support Specialist – Apprenticeship

LMP Group

. Act as the first point of contact for customer support enquiries via the ticketing system and live chat .

Posted 10/7/2026internshipLondon • United KingdomEntry Level💰 £8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to troubleshoot and resolve issues efficiently. Proficient in managing support tickets and maintaining documentation while ensuring adherence to service level agreements.

Highest-signal resume keywords

Customer Support ExperienceTicketing System ManagementMicrosoft Office ProficiencyProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticketing System ManagementTroubleshootingTechnical SupportKnowledge Base CreationCloud-Based Software Understanding

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementCustomer-Focused Approach

Tools & Technologies

Microsoft OfficeTrue Compliance Platform

Certifications & Qualifications

GCSEs in English and Maths

Industry Keywords

Customer ServiceService Level AgreementsContinuous ImprovementHelpdesk SupportOffice-Based Training

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as the first point of contact for customer support enquiries via the ticketing system and live chat
Manage incoming support tickets, ensuring they are logged correctly and assigned appropriate response times
Gather additional information from customers where further clarification is needed
Investigate and troubleshoot user issues, identifying solutions and escalating where necessary
Allocate tickets to appropriate second-line support team members when required
Monitor ticket progress and ensure customers receive regular updates throughout the resolution process
Check completed work to ensure requests have been fully resolved before closing tickets
Help ensure customer queries are resolved within agreed service level agreements (SLAs)
Support customers in using the True Compliance platform effectively and guide them through system features
Respond to live chat enquiries in a professional and timely manner
Create and maintain Knowledge Base articles and user guidance documentation
Work with the Customer Relationship Team to improve customer experience and service delivery
Learn how cloud-based software platforms operate and how technology supports business performance
Develop technical support, troubleshooting and customer service skills while working with real customers
Assist with identifying recurring issues and contribute to continuous improvement initiatives
Build strong working relationships with customers and internal teams

Requirements

What you’ll need

GCSEs in English and Maths at grades 4-9 (A*-C) desirable
Good IT skills, including confidence using Microsoft Office applications such as Excel
Strong organisational and time management skills
Excellent verbal and written communication skills
Friendly, professional and customer-focused approach
Strong attention to detail
Good problem-solving and analytical abilities
Ability to prioritise workload and work to deadlines
Comfortable learning and using new technology systems
Ability to work independently and as part of a team
Proactive and self-motivated attitude
Ability to write clearly using plain English
Quick learner with a willingness to develop technical skills
Professional and discreet when handling sensitive information
Previous customer service, helpdesk or software support experience would be beneficial but is not essential
Must complete a minimum of 6 weeks' office-based training at the start of the role
Subject to right-to-work checks and a Basic DBS check as part of onboarding

Benefits

Comp & perks

Automatic pay increase after one year on programme for 19+ year olds
Online training supported by a dedicated tutor
Monthly remote tutorials and reviews with a dedicated tutor
Full training provided
Some home working available
Potential opportunity to progress into a permanent Cloud Support, Customer Success, Technical Support or Software Support role within the business