Collections Support Specialist

LoanCare

. Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections and loss mitigation processes, with a strong understanding of federal regulations and the Fair Debt Collection Protection Act. Proficient in telephonic customer contact, analytical problem-solving, and effective communication to enhance client relations and resolve issues.

Highest-signal resume keywords

Collections ExperienceLoss Mitigation KnowledgeTelephonic Customer ContactFederal Regulations ComplianceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsLoss MitigationSkip TracingCash PostingLoan ReviewRegulatory KnowledgeTyping SkillsDialer System ProficiencyIssue DocumentationData Entry

Soft Skills

Communication SkillsNegotiating SkillsAttention to DetailAdaptabilityTeam Collaboration

Tools & Technologies

Dialer SystemFootprints Client RelationsFormstormE-Fax System

Industry Keywords

MortgageReal EstateFair Debt Collection Protection ActClient RelationsDelinquency Management

About the role

Key responsibilities & impact

Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor
Handle delinquency-related calls in accordance with government, investor, and client guidelines to prevent foreclosure and investor financial losses
Assist with daily team meetings by discussing issues identified through emails, call listening, floor conversations, or monitoring to improve and clarify processes
Respond to agent questions within the Floor Center
Review Collections General voicemail daily
Review COLCSH tasks and provide cash posting instructions
Review Formstorm and advise clients of payment receipt and loan status
Perform skip trace tasks using web sources and update loans with discovered information
Review received e-Faxes and submit research and/or reversals to cash departments
Complete COLESC tasks by reviewing loans for issues and responding to agents when additional information is needed
Handle escalated calls, document loan issues, and submit tasks for additional work when needed
Review paper Loss Mitigation Escalation forms and forward them for review
Review departmental emails requiring follow-up, contact borrowers or clients, and communicate resolutions or clarifications
Assist with call monitoring
Respond to Footprints Client Relations tickets requiring follow-up within 24 hours
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
3 year of collections, loss mitigation, or other mortgage/real estate related experience required
2 years of telephonic customer contact experience preferred
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
Ability to learn rules, regulations, laws, and methods of collection and skip tracing
Excellent analytical, communication, and negotiating skills
Adaptable and flexible with the ability to work well on a team and focus on results
Ability to structure a deal that serves the best interest of the organization, insurer, and client
Excellent computing experience and typing skills
Ability to work in a structured environment
Ability to use a dialer system to make/receive phone calls
Demonstrated attention to detail, accuracy, and consistency in results
Ability to attend work and be productive during normal business hours and work early, late, or weekend hours as needed
Overtime required as necessary

Benefits

Comp & perks

Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Matching 401(k) plan
Employee stock purchase plan
Mental health resources, including free Calm memberships
Wellness initiatives promoting physical and emotional well-being
Employee recognition programs celebrating achievements and milestones
Gym membership discounts
Pet insurance discounts
Employee purchasing programs
Tuition reimbursement program
Flexible remote work
Resources and support for employee growth
Virtual engagement opportunities