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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage insurance claims processing, including knowledge of the foreclosure process and business practices within the mortgage industry. Proficient in managing time effectively, conducting quality assurance audits, and maintaining confidentiality while meeting deadlines.
Highest-signal resume keywords
Mortgage Insurance Claims ProcessingDefault Mortgage Servicing ExperienceLPS-MSP ExperienceForeclosure Process KnowledgeMicrosoft Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Insurance ClaimsClaims Process UnderstandingQuality Control AuditsDocument ValidationRecord ManagementTrend IdentificationTask Queue ManagementResearch SkillsDecision MakingTime Management
Soft Skills
Effective CommunicationIndependent WorkProblem SolvingConfidentiality MaintenanceAdaptability
Tools & Technologies
Microsoft OfficeExcelWordLPS-MSP
Industry Keywords
Mortgage IndustryClaims ProcessForeclosure GuidelinesBusiness PracticesQuality Assurance
About the role
Key responsibilities & impact- Prepare mortgage insurance claims on all agencies or investor-acquired properties.
- Reconcile all advances included in claims.
- Validate necessary claim-supporting documents.
- Maintain records and management reports regarding daily production.
- Conduct internal quality control audits of post-claim activities.
- Identify trends requiring additional supervisor-led training.
- Complete quality assurance audits before claim submission.
- Update appropriate workstations for claim payments.
- Assist with post-claim agency/client demands.
- Follow up on and track payment of filed claims.
- Conduct research to complete daily tasks and resolve missing-document or agency inquiries.
- Complete task queues and update internal system notes.
- Perform other assigned duties.
Requirements
What you’ll need- High School Diploma or equivalent required.
- 4 - 5 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field.
- Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process.
- Strong knowledge of foreclosure process and appropriate guidelines.
- LPS-MSP (Mortgage Servicing Platform) experience.
- Ability to manage time and priorities.
- Ability to make sound decisions and resolve issues.
- Ability to work independently and effectively meet deadlines.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to use Microsoft Office applications, specifically, Excel and Word.
- Ability to maintain strict confidentiality.
- Quiet, private place in the home.
- High-speed internet connection with minimum network download speed of 25 megabits per second (MBPS) and minimum network upload speed of 10 MBPS.
- Ability to attend work and be productive during normal business hours and work early, late, or weekend hours as needed.
- Overtime required as necessary.
Benefits
Comp & perks- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k)
- Employee stock purchase plans
- Access to mental health resources, including free Calm memberships
- Initiatives promoting physical and emotional well-being
- Employee recognition programs celebrating achievements and milestones
- Gym membership discounts
- Pet insurance discounts
- Employee purchasing programs
- Tuition reimbursement program
- Necessary remote-work equipment provided
- Flexibility to work remotely
- Virtual engagement opportunities