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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan remediation processes, including compliance verification and documentation management, while effectively communicating with stakeholders and mentoring junior employees.
Highest-signal resume keywords
Loan Remediation ManagementCompliance VerificationMicrosoft Office SuiteData Entry AccuracyRoot Cause Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Documentation ReviewRegulatory ComplianceData AnalysisMultitaskingPrioritization
Soft Skills
Effective CommunicationOrganizational SkillsProblem-SolvingMentoringAdaptability
Tools & Technologies
Proprietary Loan Systems
Industry Keywords
Loss MitigationUnderwritingFHA MortgagesVA MortgagesConventional Mortgages
About the role
Key responsibilities & impact- Manage the loan remediation pipeline by tracking, prioritizing, and updating assigned cases
- Collect, verify, and image required documentation in compliance with regulatory and internal guidelines
- Follow up with internal teams and third-party vendors to obtain documentation and remediate outstanding issues
- Validate borrower information, loan terms, and remediation actions before finalizing updates or decisions
- Review loan files for completeness and compliance with policies and regulations
- Own assigned cases and drive them to resolution with minimal supervision
- Analyze complex loan scenarios and develop practical remediation solutions
- Collaborate with lines of business and stakeholders to coordinate efforts and identify process improvements
- Communicate strategically with leaders and stakeholders to ensure transparency, alignment, and timely decisions
- Mentor and assist junior-level employees
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent
- 3+ years in a supporting role within Loss Mitigation or related functions such as Underwriting, Closing or Quality Assurance
- Strong working knowledge of Microsoft Office Suite, including Excel, Word, and Outlook
- Ability to learn proprietary loan systems
- Demonstrated accuracy in reviewing and correcting loan documents for compliance and error prevention
- Effective verbal and written communication with stakeholders at all organizational levels
- Ability to organize, track, and verify loan documentation across multiple systems and formats
- Experience with precise data entry and maintaining consistency across systems
- Ability to multitask, prioritize, work independently with minimal supervision, and meet deadlines
- Ability to adapt to changing processes, procedures, regulatory requirements, and internal workflows
- Ability to quickly grasp concepts, make sound decisions, and resolve issues efficiently
- Associate’s degree in business, finance, or related field (desired)
- Understanding of underwriting criteria for FHA, VA, and conventional mortgages (desired)
- Experience conducting root cause analysis to identify issues, determine corrective actions, and improve remediation processes (desired)
Benefits
Comp & perks- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Fidelity National Financial matching 401(k)
- Employee stock purchase plans
- Mental health resources, including free Calm memberships
- Wellness initiatives promoting physical and emotional well-being
- Employee recognition programs
- Gym membership discounts
- Pet insurance discounts
- Employee purchasing programs
- Tuition reimbursement program
- Flexible remote work
- Resources and support for career growth
- Virtual engagement opportunities