Special Products Administrator I

LoanCare

. Review and evaluate Special Products requests according to investor and client procedures .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while effectively managing multiple tasks in a fast-paced environment. Proficient in mortgage servicing processes and Microsoft Office, with a focus on maintaining quality standards in correspondence.

Highest-signal resume keywords

Mortgage Servicing ExperienceAnalytical SkillsProblem-Solving SkillsMicrosoft Office ProficiencyKnowledge of HELOC

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage ServicingAnalytical SkillsProblem-Solving SkillsKnowledge of HELOCKnowledge of SCRAKnowledge of Special LoansSubordination ReviewEasement ReviewPartial Release ReviewAssumption Review

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsAbility to MultitaskAdaptability

Tools & Technologies

ICE Mortgage Servicing SystemsMicrosoft Office

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Special Products RequestsOutgoing CorrespondenceDepartmental Quality StandardsRemote Work RequirementsBusiness Hours Flexibility

About the role

Key responsibilities & impact

Review and evaluate Special Products requests according to investor and client procedures
Obtain and review information for subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other specialized loan requests
Review internal requests and respond or escalate according to departmental requirements
Help maintain departmental quality standards for outgoing correspondence
Complete tasks within required timeframes and standards
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or equivalent
Strong verbal and written communication skills
Ability to work independently and multitask while maintaining a high level of organization
Ability to adapt to change productively
Analytical and problem-solving skills
Proficient with Microsoft Office products
1-2 years of mortgage servicing experience preferred
Knowledge of ICE mortgage servicing systems preferred
Knowledge of HELOC, SCRA, or Special Loans workstations preferred
Quiet, private place in the home for remote work
High-speed internet with minimum download speed of 25 MBPS and upload speed of 10 MBPS
Ability to work normal business hours and early, late, or weekend hours as needed
Overtime as necessary

Benefits

Comp & perks

Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Matching 401(k) plan
Employee stock purchase plan
Mental health resources, including free Calm memberships
Wellness initiatives promoting physical and emotional well-being
Employee recognition programs
Gym membership discounts
Pet insurance discounts
Employee purchasing programs
Tuition reimbursement program
Necessary remote-work equipment provided
Flexible remote work