Director of Learning and Development

LoanPro

. Design, execute, and govern a unified enterprise-wide strategic learning architecture for employees, embedded partners, and commercial customers .

Posted 10/27/2026full-timeFarmington • Utah • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Learning Design and Technology, with a strong focus on configuring and managing enterprise LMS platforms, developing client-facing certification programs, and optimizing training offerings for commercial clients. Proven ability to lead cross-functional teams and drive strategic initiatives that enhance partner self-sufficiency and training revenue.

Highest-signal resume keywords

Enterprise LMS ManagementLearning Design and TechnologyClient-Facing Certification ProgramsStrategic ThinkingCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS ConfigurationLearning Path DesignBadging and RecertificationKPI Tracking and AnalysisChange Control ProcessesSynchronous Partner DeliverySandbox ConfigurationFee-Based Training DevelopmentAnalytical Model DevelopmentProject-Based Certification

Soft Skills

Excellent Communication SkillsCollaborative Relationship BuildingThoughtful LeadershipProblem-Solving SkillsInfluencing Skills

Tools & Technologies

TalentLMSG-Suite ApplicationsCRM PlatformsSaaS SolutionsFinTech Solutions

Certifications & Qualifications

Advanced Degree in Learning DesignInstructional Design Certification

Industry Keywords

Enterprise Learning ArchitectureCommercial Client EducationPartner EcosystemsTraining RevenueSubject Matter Expert

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Design, execute, and govern a unified enterprise-wide strategic learning architecture for employees, embedded partners, and commercial customers
Translate corporate outcomes into a repeatable capability system connecting role performance, technical mastery, sandbox practice, and project-based certification
Establish LoanPro’s shared enterprise foundation and deploy the Embedded Partner Academy
Operationalize the Synchronous Partner Delivery system
Optimize TalentLMS and configure branches, groups, learning paths, badges, automated recertifications, and white-label access controls
Lead cross-functional alignment across seven technical roles and partner ecosystems
Scale commercial client education to drive platform autonomy, partner self-sufficiency, and sustainable training revenue
Lead employee career path and certification programs
Develop LoanPro client-facing certification programs and ongoing training enablement
Enable embedded distribution partners to deploy, configure, and support sub-accounts independently
Facilitate and govern hands-on workshops covering architectural co-design, SOW scoping, sandbox configuration, migration/ETL, lifecycle simulation, and quality assurance/control
Develop fee-based customer training for servicing, collections, and technical administration teams
Track, analyze, and present KPIs in QBRs, including time to autonomy, Capstone pass rates, ticket friction, certification completions, and partner self-sufficiency
Enforce governance across Align, Discover, Architect, Develop, Enable, and Measure stages using SME review gates and structured change control
Develop deep knowledge of LoanPro software, its functions, customer needs, and product usage
Oversee team members interfacing with Product, Technology, and Marketing to maintain and enhance Help and API Documentation

Requirements

What you’ll need

Advanced degree (Master's or Ph.D. preferred) or equivalent experience in Learning Design and Technology or Instructional Design
Demonstrated expertise configuring and managing enterprise LMS platforms, including branch governance, custom learning paths, badging, and recertifications
Proven ability to monetize training offerings, design fee-based academy programs, articulate ROI, and partner with Sales and CX leadership
Demonstrated capability in managing phased implementations, structured review gates, SME matrix management, and change-control processes
Experience with CRM, SaaS platforms, or FinTech solutions is highly desirable
Excellent oral and written communication skills, including facilitation of group presentations and consulting skills
Ability to assess needs, influence, collaborate, deliver, and partner at the most senior levels in the organization
Ability to build collaborative, trustworthy relationships across functions and geographies
Strategic, enterprise-wide, and systems thinking
Good analytical and deductive reasoning skills
Thoughtful leadership and strong management capabilities; ability to influence at all levels, including Senior Executives
Ability to consult with colleagues to identify issues, determine potential solutions, and analyze broader organizational impact
Ability to build relationships across a range of styles and cultures
Ability to use core technology to report information, analyze data, and develop analytical models
Proficiency in G-suite applications and industry-specific analysis software
Basic understanding of the industry, with ability to become a subject matter expert on the job
Ability to work in a fast-paced, team environment with a proactive mindset
Innovation and problem-solving skills, including ability to develop and propose equipment-based solutions for clients

Benefits

Comp & perks

80% Medical/Dental
PTO and Holiday Schedule
HSA and 401K Match
Wellness Rewards and EAP
Value-based, innovation-focused, learning culture
Endless opportunities for growth