Enterprise CSM

LocalStack

. Maintain GRR above 90% across the account book .

Posted 10/14/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $130,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and account management within a SaaS environment, with a strong focus on retention metrics like GRR and the ability to drive customer adoption of advanced product features. Proficient in managing enterprise clients and collaborating with cross-functional teams to refine success strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementEnterprise Client ManagementCloud Infrastructure FamiliarityCI/CD Workflow Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionRenewal ManagementCommercial NegotiationTechnical EngagementAccount Growth Strategies

Soft Skills

CollaborationStakeholder ManagementAdaptability

Tools & Technologies

HubSpotAI ToolsCloud PodsLocalStack

Industry Keywords

SaaSDeveloper ToolingDevOpsHigh-Growth StartupCustomer Success Playbooks

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Maintain GRR above 90% across the account book
Forecast renewals accurately and flag and address risks well ahead of renewal
Manage a full book of accounts
Onboard new customers quickly
Move customers from basic to advanced usage, including CI integration and Cloud Pods
Embed LocalStack in customers’ engineering workflows
Grow accounts organically by identifying new teams and use cases
Drive adoption of new product releases, including Azure and Snowflake use cases
Run each account with a clear success plan
Collaborate with TAM, AE and Product
Help refine customer success playbooks and KPIs

Requirements

What you’ll need

5+ years in Customer Success or account management at a SaaS company
Preferably experience in developer tooling or DevOps-focused SaaS
2+ years managing enterprise clients
Experience managing a book of 20–30 accounts
Experience working with stakeholders from individual engineers to engineering managers and directors
Experience leading renewals through procurement end to end, including commercial terms, pricing conversations and negotiation
Solid grasp of the commercial side of Customer Success/account management
Track record of strong retention, such as GRR, and growing customer adoption
Technically curious and able to engage credibly with engineering teams
Familiarity with cloud infrastructure, CI/CD workflows and developer tooling concepts
Experience using AI tools such as Claude
Familiarity with HubSpot or other CRM platforms
Openness to piloting new AI and CS tooling
Experience in a high-growth startup or scale-up environment is preferred

Benefits

Comp & perks

Fully remote
Competitive salary
Private medical
401k
Annual company retreat
Unlimited PTO
Friendly and inclusive workplace culture
Community guilds
Online company events
Equity