IT Support Technician

Locke Supply Co

. Answer direct calls to the Helpdesk for IT support .

Posted 9/22/2026full-timeOklahoma City • Oklahoma • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Help Desk support, including troubleshooting, user training, and ERP system assistance. Proficient in managing support tickets, resolving incidents, and improving documentation and procedures.

Highest-signal resume keywords

IT Help Desk ExperienceERP System SupportMicrosoft Office 365Active Directory KnowledgeA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWindows 7 to 11PC Hardware and PeripheralsGroup PolicyDNSDHCPEmail ConnectivitySoftware InstallationTechnical SupportDocumentation Improvement

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal Customer Service SkillsOrganizational SkillsAnalytical Skills

Tools & Technologies

Office 365OutlookERP SystemsBI ApplicationsCRM Applications

Certifications & Qualifications

A+ CertificationEntry-Level Microsoft CertificationsEntry-Level Network Certifications

Industry Keywords

Help Desk SupportTechnical SupportUser TrainingOnboardingIT Asset Management

Tech Stack

Tools & technologies

DNSERP

About the role

Key responsibilities & impact

Answer direct calls to the Helpdesk for IT support
Create support tickets for issues reported by phone and email
Act as the first point of contact for help desk tickets, ensuring necessary information is included for resolution or escalation to second level
Review escalated resolutions to gain understanding of issues
Resolve incidents using existing documentation and predefined procedures
Identify and suggest improvements to documentation and procedures
Follow up with customers and provide ticket status updates
Support associates with the company’s ERP system and other business applications
Assist with new-hire onboarding, including equipment, account, and configuration preparation
Install or configure software required for user roles
Troubleshoot email and internet connectivity issues involving Office 365 and Outlook
Assist with special projects as requested
Visit remote locations when needed
Assist with user moves requiring relocation of IT assets

Requirements

What you’ll need

2+ years experience IT Help Desk
Familiar supporting ERP system and other business applications (BI, CRM, etc.)
Knowledge of Windows 7 through Windows 11, and PC hardware and peripherals
Experience with Microsoft Office and Office 365
Working knowledge of Active Directory, Group Policy, DNS, DHCP, and printers
Must be comfortable training/guiding end-users in a broad range of technologies
Excellent verbal and written skills, with the ability to communicate clearly and professionally
Strong organizational/analytical skills and attention to detail
Excellent interpersonal customer service skills
Passion for troubleshooting and technical support
Ability to handle multiple tasks and deadlines with minimal supervision
Experience working in a team-oriented, collaborative environment
Schedule flexibility, including occasional evening and weekend work
Must have valid Driver’s License and clean driving record
Ability to lift, bend, and squat for user moves involving IT assets
Associate degree in computer science or equivalent experience preferred
A+ certification preferred
Entry-level Microsoft certifications preferred
Entry-level Network certifications preferred