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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer engagement and retention capabilities, with a focus on effective communication and negotiation skills. Proficient in managing billing inquiries and collections while optimizing processes and collaborating across teams.
Highest-signal resume keywords
Customer Retention ExperienceNegotiation SkillsBilling and Collections ManagementFluent in EnglishExcellent Organization Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing ManagementCollections ManagementCustomer EngagementUpsellingProblem-Solving
Soft Skills
Excellent Communication SkillsProactive Customer InteractionTeam CollaborationIndependent Problem-Solving
Industry Keywords
Customer ServiceSales ExperienceOverdue Amount RecoveryProcess OptimizationMulti-Channel Communication
About the role
Key responsibilities & impact- Manage cancellation requests, focusing on retaining customers by understanding concerns and offering personalized solutions
- Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes
- Identify upsell opportunities and offer relevant account upgrades
- Assist customers with billing inquiries and payment issues via phone, email, and chat
- Contact customers by phone and email to recover overdue amounts while maintaining positive relationships
- Document collection activities and insights and ensure appropriate follow-up
- Use negotiation skills to address customer concerns and provide suitable solutions
- Collaborate across teams to report issues, suggest product improvements, and contribute to key projects
- Adhere to established procedures while demonstrating independent problem-solving
- Maintain active engagement with the team through chat and other channels
Requirements
What you’ll need- Minimum 2 years of experience in a related role
- Confident and proactive in engaging with customers over the phone
- Fluent in English with excellent written and verbal communication skills
- Customer retention experience ideal but not mandatory
- Sales-related experience is a plus
- Excellent organization and negotiation skills
- Additional languages such as German, Italian, or French are bonus points
- Applications and CVs must be submitted in English
Benefits
Comp & perks- Remote flexibility: freedom to work from home
- 25 working days of paid vacation
- Jornada Intensiva in August
- Premium health, dental, and mental health support via Alan; pre-existing conditions covered
- Flexible Remuneration for meal costs up to €220/month
- Flexible Remuneration for public transport up to €136/month
- Home office equipment: table, ergonomic chair, and monitor
- Free Spanish classes
- Cash rewards through the referral program
- Annual company offsite in Barcelona