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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing and resolving network incidents, with a strong foundation in TCP/IP networking, Cisco technologies, and network security fundamentals. Proficient in collaborating with internal teams and external vendors while documenting technical procedures and configurations.
Highest-signal resume keywords
Bachelor's Degree In Computer NetworksKnowledge Of TCP/IP NetworksBasic Experience Configuring Cisco Catalyst SwitchesTechnical Knowledge Equivalent To CCNA LevelFamiliarity With Cisco Nexus Switches
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TCP/IP NetworkingCisco Catalyst Switch ConfigurationNetwork TroubleshootingRouting Protocols (OSPF, BGP)Network Security FundamentalsVLAN ConfigurationNetwork Automation With PythonTraffic AnalysisMonitoring Tools KnowledgeConnectivity Troubleshooting
Soft Skills
Collaborative WorkEffective CommunicationProblem-Solving
Tools & Technologies
Cisco IOSCisco NexusCisco ACICisco ISECisco ThousandEyesSplunkSNMPSyslogICMPCisco Catalyst Center
Certifications & Qualifications
CCNA Level Knowledge
Industry Keywords
Network ArchitectureInfrastructure AssessmentIncident ResolutionMethod Of Procedure (MOP)Cisco Security VulnerabilitiesDHCP Snooping802.1X AuthenticationAdvanced ServicesTechnical SurveysField Notices
Tech Stack
Tools & technologiesAnsibleDNSiOSPythonSplunkTCP/IP
About the role
Key responsibilities & impact- Analyze and resolve low- and medium-complexity incidents
- Support infrastructure assessments, technical surveys, and the identification of improvement opportunities
- Assist with the analysis of Cisco security vulnerabilities and advisories, including CVEs, PSIRTs, and Field Notices
- Support the addition, updating, and validation of devices in inventory and monitoring tools
- Perform connectivity tests and troubleshoot communication between devices and systems
- Support the preparation of Method of Procedure (MOP) documents and the implementation of changes in production environments
- Document configurations, procedures, incidents, and technical evidence
- Interact with internal teams, clients, vendors, and Cisco support teams, including TAC and Advanced Services
- Work collaboratively with increasing autonomy
Requirements
What you’ll need- Bachelor’s degree in Computer Networks, Computer Science, Information Systems, Computer Engineering, Telecommunications Engineering, or a related field
- Advanced English proficiency for interaction with manufacturers
- Knowledge of TCP/IP networks, the OSI model, IPv4 addressing, subnetting, ARP, DNS, and DHCP
- Knowledge of VLANs, 802.1Q trunking, STP, RSTP, and EtherChannel/LACP
- Understanding of three-tier network architecture: Access, Distribution, and Core
- Basic experience configuring, administering, and troubleshooting Cisco Catalyst switches
- Familiarity with Cisco Nexus switches and Data Center networking fundamentals
- Knowledge of static routing, inter-VLAN routing, and routing tables
- Basic knowledge of OSPF and BGP fundamentals
- Understanding of HSRP and VRRP
- Knowledge of ping, traceroute, and ARP and MAC table analysis
- Familiarity with Cisco equipment and the IOS and IOS-XE operating systems
- Basic knowledge of ACLs, Port Security, and network segmentation
- Understanding of DHCP Snooping, 802.1X, and AAA authentication
- Fundamentals of VPNs and enterprise network security
- Basic knowledge of monitoring tools and the SNMP, Syslog, and ICMP protocols
- Ability to interpret logs, alerts, and availability and performance indicators
- Basic knowledge of traffic analysis and connectivity troubleshooting
- Technical knowledge equivalent to the CCNA level
- Basic knowledge of network automation with Python or Ansible
- Familiarity with Cisco Catalyst Center, SD-WAN, and Cisco ACI
- Technical courses in Networking or Telecommunications are considered a plus
- Familiarity with Cisco ISE, Cisco ThousandEyes, and Splunk is desirable
Benefits
Comp & perks- Health insurance
- Dental insurance
- Meal and food allowance
- Private pension plan
- Life insurance
- Childcare assistance
- Transportation allowance
- Professional Assistance Program
- TotalPass
- Birthday day off
- Work from Anywhere
- Ongoing professional development opportunities
- Diverse, inclusive, and collaborative culture
- Flexible work environment
- Recognition for achievements