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Network Support Analyst – Cisco Equipment Experience
Logicalis Brasil. Provide Level 2/3 technical support, analyzing and resolving critical network incidents .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Level 2/3 technical support for complex network environments, with a strong focus on Cisco equipment, dynamic routing protocols, and network security. Capable of leading technical initiatives and collaborating effectively with cross-functional teams to enhance network performance and reliability.
Highest-signal resume keywords
Cisco Equipment AdministrationDynamic Routing Protocols (OSPF, BGP, EIGRP)Network Security (VPNs, SD-WAN, SD-Access)Technical LeadershipAdvanced Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Architecture ImprovementLayer 3 SwitchingAdvanced Troubleshooting of ProtocolsCisco IOSIP Networks (IPv4/IPv6)Quality of Service (QoS)Access Control Lists (ACLs)VLAN ConfigurationEtherChannel ConfigurationNetwork Deployment and Migration
Soft Skills
Analytical ReasoningStructured ThinkingProactive Incident ResolutionTechnical CommunicationCollaboration
Tools & Technologies
Cisco Layer 3 SwitchesEdge RoutersAccess PointsWireless LAN Controllers (WLCs)Software-Defined Networking (SDN)
Certifications & Qualifications
Cisco CCNA
Industry Keywords
Network SupportCritical Incident ResolutionPerformance ImprovementNetwork Security StandardsCloud Infrastructure
Tech Stack
Tools & technologiesCloudiOSSwitching
About the role
Key responsibilities & impact- Provide Level 2/3 technical support, analyzing and resolving critical network incidents
- Propose and implement improvements to network architecture, focusing on performance, availability, and security
- Administer and configure mid- to large-scale Cisco equipment, including Layer 3 switches, edge routers, access points, and WLCs
- Perform advanced troubleshooting of protocols such as OSPF, BGP, HSRP, VRRP, QoS, and NAT
- Support network deployment, migration, and expansion projects for local and remote networks
- Collaborate and interact with security, cloud, and infrastructure teams, supporting strategic decision-making
- Provide technical leadership for critical tickets and mentor junior and mid-level teams when necessary
Requirements
What you’ll need- Bachelor’s degree in Networking, Engineering, Information Technology, or a related field (preferred)
- Cisco CCNA certification preferred
- Solid experience with Cisco equipment and highly complex networks
- Strong command of dynamic routing (OSPF, BGP, EIGRP), switching protocols (VLAN, STP, EtherChannel), ACLs, and QoS
- Experience with network security (VPNs, port security, software-defined networking such as SD-WAN and SD-Access, and DNAC)
- Advanced knowledge of Cisco IOS and IP networks (IPv4/IPv6)
- Ability to provide technical leadership and work in critical environments
- Intermediate to advanced English proficiency for interaction with vendors, particularly spoken communication
- Analytical reasoning and structured thinking
- Proactive approach to incident resolution and improvement initiatives
- Strong technical communication skills and results-oriented mindset
- Ability to work under pressure in dynamic environments
- Collaborative profile with a commitment to excellence
Benefits
Comp & perks- Health insurance
- Dental insurance
- Meal and food vouchers
- Private pension plan
- Life insurance
- Childcare assistance
- Transportation allowance
- Professional Assistance Program
- TotalPass
- Birthday off
- Work from Anywhere