Senior Network Support Analyst

Logicalis Brasil

. Provide Level 2/3 technical support, analyzing and resolving critical network incidents .

Posted 10/26/2026full-timeSão José dos Pinhais • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network architecture, advanced troubleshooting of routing and switching protocols, and technical leadership in critical environments. Proficient in Cisco equipment management and network security technologies, with strong analytical and communication skills.

Highest-signal resume keywords

Cisco CCNA CertificationAdvanced Troubleshooting of OSPF, BGP, HSRP, VRRPNetwork Security Experience Including VPNs and SD-WANProficiency in Dynamic Routing ProtocolsTechnical Leadership in Critical Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Architecture ImprovementCisco Equipment AdministrationDynamic Routing ProtocolsSwitching ProtocolsAdvanced Knowledge of Cisco IOSIP Networking Including IPv4/IPv6Network Incident AnalysisTechnical Support Level 2/3QoS and ACL KnowledgeNetwork Deployment and Migration

Soft Skills

Analytical ReasoningStructured ThinkingProactive Incident ResolutionStrong Technical CommunicationCollaborative Profile

Tools & Technologies

Cisco Layer 3 SwitchesEdge RoutersAccess PointsWLCsSD-WANSD-AccessDNAC

Certifications & Qualifications

Cisco CCNA Certification

Industry Keywords

Network SecurityDynamic EnvironmentsCritical Incident ManagementNetwork PerformanceAvailability and Security

Tech Stack

Tools & technologies

CloudiOSSwitching

About the role

Key responsibilities & impact

Provide Level 2/3 technical support, analyzing and resolving critical network incidents
Propose and implement improvements to network architecture to enhance performance, availability, and security
Administer and configure mid-size and large-scale Cisco equipment, including Layer 3 switches, edge routers, access points, and WLCs
Perform advanced troubleshooting of OSPF, BGP, HSRP, VRRP, QoS, and NAT
Support network deployment, migration, and expansion projects for local and remote networks
Collaborate and engage with security, cloud, and infrastructure teams, supporting strategic decision-making
Provide technical leadership for critical tickets and mentor junior and mid-level teams when necessary

Requirements

What you’ll need

Bachelor’s degree in Networking, Engineering, Information Technology, or a related field
Cisco CCNA certification
Solid experience with Cisco equipment and highly complex networks
Proficiency in dynamic routing protocols, including OSPF, BGP, and EIGRP
Proficiency in switching protocols, including VLAN, STP, and EtherChannel
Knowledge of ACLs and QoS
Experience with network security, including VPNs, port security, and software-defined networking technologies such as SD-WAN and SD-Access, as well as DNAC
Advanced knowledge of Cisco IOS and IP networking, including IPv4/IPv6
Ability to provide technical leadership and work in critical environments
Intermediate to advanced English proficiency for interaction with vendors, particularly spoken communication
Analytical reasoning and structured thinking
Proactive approach to incident resolution and continuous improvement
Strong technical communication skills and results-oriented mindset
Ability to work under pressure in dynamic environments
Collaborative profile with a commitment to excellence

Benefits

Comp & perks

Health insurance
Dental insurance
Meal and food allowance
Private pension plan
Life insurance
Childcare assistance
Transportation allowance
Employee Assistance Program
TotalPass
Birthday Off
Work from Anywhere
Ongoing professional development
Diverse, inclusive, and collaborative culture
Open communication and teamwork
Focus on well-being and work-life balance
Recognition for achievements