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Logithink

Generalist SAP Analyst – Mid-Level

Logithink

. Receive and classify SAP support tickets by module, urgency, and impact .

Posted 10/9/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SAP support and application maintenance, with a strong ability to triage support tickets, assess information needs, and distinguish between standard functionality and customizations. Proficient in documenting solutions and adhering to service-level agreements while maintaining clear communication with users.

Highest-signal resume keywords
SAP Support ExperienceTicket TriageDocumentation SkillsUnderstanding of SAP ModulesCompliance with SLAs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SAP SupportApplication MaintenanceTicket ClassificationCase PreparationStandard Functionality AssessmentCustomization Distinction
Soft Skills
Strong Written CommunicationOrganizationAttention to Deadlines
Tools & Technologies
Management Tool
Industry Keywords
Service-Level AgreementsSupport TicketsProcess Improvements

About the role

Key responsibilities & impact
  • Receive and classify SAP support tickets by module, urgency, and impact
  • Assess whether the ticket contains the necessary information and request any missing details from the user
  • Determine whether the request involves standard functionality or customization
  • Resolve simple Level 1 requests and guide users
  • Prepare the complete case, including evidence and context, and route it to the appropriate N2 consultant
  • Track ticket progress in the management tool [tool], in compliance with service-level agreements (SLAs)
  • Keep the user informed of the status
  • Document recurring solutions and suggest process improvements

Requirements

What you’ll need
  • Experience as a mid-level SAP analyst in support, application maintenance, or consulting
  • Generalist profile with an understanding of the key SAP modules
  • Ability to triage tickets, assess the need for additional information, and prepare cases
  • Ability to distinguish SAP customizations from standard functionality
  • Strong written communication skills and clarity when documenting tickets
  • Organization and attention to deadlines and SLAs

Benefits

Comp & perks
  • Autonomy, collaboration, knowledge sharing, and continuous learning
  • Remote work