VP IT Governance, Architecture & Service Management

Logix Federal Credit Union

. Support the CIO in shaping enterprise technology strategy and translate it into executable roadmaps, governance decisions, and a prioritized portfolio aligned with the Credit Union's goals and member experience priorities.

Posted 9/24/2026full-timeValencia • California • United StatesLead💰 $174,302 - $278,884 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Governance, Enterprise Architecture, and IT Service Management, with a strong focus on regulatory compliance and financial services technology. Proven ability to lead cross-functional teams, manage multimillion-dollar budgets, and drive continuous improvement through innovative technology solutions.

Highest-signal resume keywords

IT GovernanceEnterprise ArchitectureIT Service ManagementRegulatory ComplianceFinancial Services Technology

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Hard Skills

Change ManagementIncident ManagementProblem ManagementQuality AssuranceBusiness AnalysisPortfolio ManagementProgram ManagementService Level AgreementsOperational MetricsTechnical Debt Reduction

Soft Skills

LeadershipCommunicationAdaptabilityCuriosityTeam Development

Tools & Technologies

ServiceNowITILCOBITTOGAFAgileWaterfallCloud TechnologiesIntegration PlatformsWorkflow AutomationData Analytics

Industry Keywords

Financial ServicesNCUA Part 748FFIEC HandbookGLBAPCI DSSCore BankingDigital BankingLendingPaymentsThird-Party Risk Management

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Support the CIO in shaping enterprise technology strategy and translate it into executable roadmaps, governance decisions, and a prioritized portfolio aligned with the Credit Union's goals and member experience priorities.
Act as the CIO’s designee in technology governance forums and own IT policies, standards, decision rights, reporting governance, risk, and service performance to executive leadership.
Own IT risk management, compliance, audit coordination, and regulatory readiness.
Document, communicate, and enforce operational execution standards across critical IT functions.
Provide market trends, stakeholder impacts, risks, tradeoffs, and recommendations for CIO review.
Lead Enterprise Architecture across application, integration, data, and cloud domains.
Define non-functional requirements for scalability, performance, security, and resiliency, and drive architectural consistency and technical debt reduction.
Own enterprise IT change management, including the change advisory board, change risk assessment, approval standards, release calendars, and post-implementation review.
Own incident management and problem resolution, including major incident governance, escalation, cross-team coordination, communications, root cause analysis, and corrective actions.
Establish service level agreements, operational performance metrics, and IT service reporting.
Drive process automation, workflow simplification, continuous improvement, and knowledge/documentation standards across IT.
Own IT budget planning, forecasting, financial governance, business cases, cost-benefit analysis, value realization, and portfolio optimization.
Lead the IT Project Management Office and enterprise program delivery.
Establish business requirements gathering, intake, and prioritization processes.
Drive portfolio transparency and execution excellence through status reporting, risk and issue management, resource planning, and release coordination.
Own enterprise quality assurance, testing standards, defect management, and release readiness sign-off.
Direct functional, regression, integration, and user acceptance testing, with traceable documentation.
Institutionalize pre-mortem and post-mortem practices for major projects, conversions, and incidents.
Lead technology innovation and emerging technology evaluation, including structured proofs of concept for AI and automation.
Manage technology vendor and partner relationships, service-level performance, and third-party risk.
Perform business resumption planning for assigned departments and validate plan adequacy.

Requirements

What you’ll need

Minimum: 4 Year / Bachelors Degree
Must have a Bachelor's degree in Business Information Technology or Management
10 or more years of experience leading IT governance, enterprise architecture, IT service management, program or project delivery, quality assurance, or business analysis functions, including experience in a regulated financial services environment or directly related experience.
Proven track record of establishing IT governance and service management disciplines, including change, incident, and problem management, with working knowledge of ITIL and COBIT in a production environment.
Hands-on experience owning an enterprise service management platform such as ServiceNow, including workflow and service catalog design, configuration management database accuracy, integrations, and service reporting.
Demonstrated ability to lead an enterprise architecture practice across application, integration, data, and cloud domains, including architecture standards, target state roadmaps, chairing an architecture review board, and reducing technical debt; familiarity with TOGAF or a comparable framework.
Strong command of portfolio and program management across waterfall, Agile, and hybrid delivery methods, including intake, prioritization, resource and capacity planning, dependency management, and executive status reporting.
Demonstrated experience leading quality assurance and business analysis disciplines, including test strategy and execution, defect lifecycle management, release readiness decisions, requirements elicitation, acceptance criteria, and traceability from business need through benefit realization.
Ability to define and manage service level agreements, operational metrics, and scorecards, and to use data to drive measurable improvement in system stability, delivery cycle time, and service quality.
Strong background in financial services technology, governance, and regulatory environments, including NCUA Part 748, the FFIEC Information Technology Examination Handbook, GLBA, and PCI DSS, with experience coordinating internal and external audits and regulatory examinations.
Working knowledge of core banking, digital banking, lending, and payments platforms and the risks, controls, and testing required for major conversions, along with experience managing technology vendors, service level negotiation, performance, and third-party risk.
Financial acumen sufficient to build credible business cases, manage a multimillion-dollar technology budget, and demonstrate value realization, paired with excellent written and verbal communication skills and the ability to present to the Executive Team, Board of Directors, and Supervisory Committee.
Proven people leader who builds, develops, and retains high-performing teams, sets clear accountability, and influences outcomes without direct authority, while exhibiting curiosity, adaptability, and a commitment to lifelong learning, including applying emerging technologies such as AI to drive efficiency and continuous improvement.