Correspondence & Appeals Officer

London Borough of Newham

. Investigate and respond appropriately to Penalty Charge Notice representations, appeals, enquiries, complaints, and correspondence .

Posted 10/14/2026full-timeUnited KingdomMid-LevelSenior💰 £36,693 - £37,794 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Penalty Charge Notices, including handling enquiries, appeals, and complaints while ensuring compliance with legislation and policies. Proficient in case management and delivering exceptional customer service within the parking industry.

Highest-signal resume keywords

Penalty Charge Notice ManagementCustomer Service ExcellenceCritical ThinkingLetter Writing SkillsCase Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administration SkillsInvestigative SkillsCase SummarizationEvidence PreparationStatutory Compliance

Soft Skills

Attention to DetailTeam Support

Certifications & Qualifications

DBS Check

Industry Keywords

Parking IndustryParking ServicesEnquiriesComplaintsAdjudication Hearings

About the role

Key responsibilities & impact

Investigate and respond appropriately to Penalty Charge Notice representations, appeals, enquiries, complaints, and correspondence
Handle PCN enquiries and representations efficiently and professionally at every stage of the PCN process
Ensure responses are provided within statutory timeframes and in accordance with legislation, policies, and procedures
Prepare case summaries and evidence packs for adjudication hearings at the parking tribunal service
Manage an own caseload
Support other team members when necessary
Contribute to the smooth operation of Parking Services and the wider aims of the Environment and Sustainable Transport service

Requirements

What you’ll need

Previous experience working within the parking industry and handling parking-related correspondence and complaints is highly desirable
Excellent IT and administration skills
Ability to manage an own caseload and support other team members when necessary
Attention to detail
Experience in delivering first-class customer service
Strong critical thinking and investigative skills
Excellent letter writing skills
Successful candidates are required to undergo a DBS check
Supporting statement required; standalone CVs are not considered

Benefits

Comp & perks

Hybrid working with one or two days in the office, dependent on service delivery
Equipment will be provided
Training will be provided