Operations Mortgage Trainer

Longbridge Financial, LLC (NMLS# 957935)

. Support Longbridge Financial’s training and education program for Operations team members .

Posted 10/16/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $68,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering comprehensive training programs, including onboarding and compliance training, while utilizing adult learning theories and various instructional techniques. Proficient in evaluating training effectiveness and managing training schedules to enhance operational productivity.

Highest-signal resume keywords

Training Delivery And FacilitationCurriculum DevelopmentMortgage Industry KnowledgeLearning Management Systems ExperienceAdult Learning Theories

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentLoan Processing KnowledgeData Analysis And ReportingELearning Content CreationPerformance Metrics Evaluation

Soft Skills

Communication SkillsRelationship ManagementProblem-SolvingAdaptabilityTime Management

Tools & Technologies

Learning Management SystemsArticulate 360CamtasiaSalesforceLoanBridge

Certifications & Qualifications

Learning And Development Certification

Industry Keywords

Mortgage ProductsLoan Origination ProcessesRESPATILA/TRIDHECM Guidelines

About the role

Key responsibilities & impact

Support Longbridge Financial’s training and education program for Operations team members
Execute the company’s training and education program for Operations team members
Identify learning needs and develop training solutions based on adult learning models
Create training materials and deliver effective instruction
Develop and deliver onboarding, loan processing systems, refresher, product, process, compliance, and soft-skills training
Design, develop, and deliver training programs covering onboarding, process, systems, product, and compliance
Facilitate virtual and in-person training sessions
Manage new hire onboarding programs and training schedules
Support change management by developing and delivering training for new products, processes, technologies, and operational initiatives
Partner with Operations leadership, the Head of Operations, and SMEs to identify training needs and learning gaps
Conduct training needs analyses and provide coaching, refresher training, and performance support
Hold regularly scheduled meetings with Operations senior leaders to align training priorities with business needs
Create and maintain job aids, process guides, presentations, eLearning modules, knowledge assessments, and instructional videos
Review and improve existing training content and prepare refresher courses
Maintain current knowledge of company products, systems, policies, procedures, and regulatory requirements
Evaluate training effectiveness through assessments, observations, feedback, and performance metrics
Track training participation, completion, and performance data using the LMS and other reporting tools
Increase competency and productivity of experienced Operations professionals through group and individual training interventions

Requirements

What you’ll need

Bachelor’s degree required, or an equivalent combination of learning and development certification, education, and experience
3+ years of training and/or education experience
At least two years of experience in the mortgage industry
Reverse mortgage experience preferred
Direct experience with loan processing desired
Ability to develop and deliver instructor-led, virtual, and self-paced training programs
Experience creating job aids, process guides, presentations, eLearning content, assessments, and reference documentation
Knowledge of adult learning theories and a wide variety of training techniques and technologies
Experience partnering with business leaders and subject matter experts to develop and maintain training curricula
Strong knowledge of mortgage products, loan origination processes, operational workflows, systems, and regulatory requirements
Working knowledge of RESPA, TILA/TRID, and HECM guidelines
Familiarity with loan origination and servicing systems such as QR, MeridianLink, ICE, LoanBridge, Salesforce, or similar platforms preferred
Experience using Learning Management Systems and eLearning development tools such as Articulate 360, Scribe, Camtasia, or similar platforms
Ability to analyze training effectiveness through feedback, assessments, quality reviews, and performance metrics
Ability to work in a fast-paced environment under time constraints and manage multiple projects
Core skills: training delivery and facilitation, curriculum development, coaching and mentoring, presentation skills, data analysis and reporting, relationship management and problem-solving, adaptability, organization, time management, attention to detail, and continuous learning
Ability to read, analyze, and interpret procedures, manuals, policies, and regulations
Above average oral and written communication skills, customer service, and analytical skills
Intermediate working knowledge of PC applications including Word, Excel, and MS Outlook

Benefits

Comp & perks

Grow With Us – investment in employees through top-notch training and clear career paths
Team-building events
Friendly competitions
Open communication and collaboration culture
Medical insurance
Dental insurance
Vision insurance
HSA
FSA
Generous PTO
Paid holidays
Company-paid life insurance
401(k) with company match
Voluntary products and discounts
Bonus eligibility