Sales Customer Service Representative, Remote

Longbridge Financial, LLC (NMLS# 957935)

. Answer inbound calls from customers seeking information about the reverse mortgage program .

Posted 11/3/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales processes, with a strong understanding of reverse mortgage products and the ability to effectively communicate with clients. Proficient in managing customer interactions and maintaining accurate records in a Sales CRM.

Highest-signal resume keywords

Customer Service BackgroundReverse Mortgage KnowledgeSales CRM ProficiencyBilingual CommunicationPerformance Driven

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsMS Office10-KeySoft Phone ProficiencyUnderstanding of Reverse Mortgage ProductMortgage Industry KnowledgeAbility to Make 100+ Dials Per DayMeeting Production Metrics

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizational Skills

Tools & Technologies

Sales CRM

Industry Keywords

Reverse Mortgage ProgramCustomer QualificationOutbound CallsInbound CallsInformation Packets

About the role

Key responsibilities & impact

Answer inbound calls from customers seeking information about the reverse mortgage program
Initiate outbound calls to potential customers
Create interest in the reverse mortgage program
Qualify customers according to program guidelines, including age, LTV, and homeownership
Transfer interested and qualified customers to the sales team
Create follow-up appointments
Mail information packets to customers
Update the Sales CRM with notes for each transaction

Requirements

What you’ll need

Basic computer skills (MS Office), 10-key, and soft phone
Customer service background
Basic understanding of the reverse mortgage product
Mortgage industry knowledge
Bilingual a plus
Organized and performance driven
Excellent written and verbal communication skills
Ability to make 100+ dials per day
Ability to meet business-defined production metrics
Training will be held in the Houston office

Benefits

Comp & perks

Best-in-class medical, dental, and vision health plans
HSA and FSA
Generous paid time off
Paid holidays
Company-paid life insurance
Competitive 401(k) match
Voluntary products and discounts
Training and clear career paths
Professional growth opportunities
Team-building events and friendly competitions
Commission-based additional compensation program