Sales Customer Service Representative – Remote

Longbridge Financial, LLC (NMLS# 957935)

. Answer inbound calls from customers seeking information about the reverse mortgage program .

Posted 10/19/2026full-timeRemote • Paramus • New Jersey • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a solid understanding of the reverse mortgage product and mortgage industry. Capable of managing high call volumes while maintaining organization and meeting production metrics.

Highest-signal resume keywords

Customer Service BackgroundReverse Mortgage KnowledgeBilingual SkillsMS Office ProficiencySales CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Skills10-Key ProficiencySoft Phone UsageQualifying CustomersCreating Follow-Up Appointments

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizedPerformance-Driven

Tools & Technologies

Sales CRM

Industry Keywords

Mortgage IndustryReverse Mortgage Program

About the role

Key responsibilities & impact

Answer inbound calls from customers seeking information about the reverse mortgage program
Initiate outbound calls to potential customers
Create interest in the reverse mortgage program
Qualify customers according to program guidelines, including age, LTV, and homeownership
Transfer interested and qualified customers to the sales team
Create follow-up appointments
Mail information packets to customers
Update the Sales CRM with notes for each transaction

Requirements

What you’ll need

Basic computer skills, including MS Office, 10-key, and soft phone
Customer service background
Basic understanding of the reverse mortgage product
Mortgage industry knowledge
Bilingual skills are a plus
Organized and performance-driven
Excellent written and verbal communication skills
Ability to make 100+ dials per day
Ability to meet business-defined production metrics
Training will be held in the Houston office

Benefits

Comp & perks

Top-notch training and clear career paths
Promotion-from-within opportunities
Team-building events and friendly competitions
Medical, dental, and vision plans
HSA and FSA
Generous paid time off
Paid holidays
Company-paid life insurance
401(k) with company match
Voluntary products and discounts
Competitive commission-based additional compensation program