Sales Customer Service Representative, Remote

Longbridge Financial, LLC (NMLS# 957935)

. Answer inbound calls from customers seeking information about reverse mortgage programs .

Posted 10/26/2026full-timeRemote • Paramus • New Jersey • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and sales processes, with a strong understanding of reverse mortgage products and the ability to meet production metrics. Bilingual skills and organizational abilities enhance communication and efficiency in customer interactions.

Highest-signal resume keywords

Customer Service BackgroundMortgage Industry KnowledgeSoft Phone ProficiencyExcellent Written And Verbal Communication SkillsAbility To Make 100+ Dials Per Day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Skills10-Key ProficiencySales CRM UpdatesQualifying CustomersCreating Follow-Up Appointments

Soft Skills

OrganizedPerformance Driven

Tools & Technologies

MS OfficeSales CRM

Industry Keywords

Reverse Mortgage ProgramsSales OpportunitiesCustomer QualificationOutbound CallsInbound Calls

About the role

Key responsibilities & impact

Answer inbound calls from customers seeking information about reverse mortgage programs
Initiate outbound calls to potential customers
Create sales opportunities for the Retail Sales team
Generate interest in the reverse mortgage program
Qualify customers according to program guidelines, including age, LTV, and homeownership
Transfer interested and qualified customers to the sales team
Create follow-up appointments
Mail information packets to customers
Update the Sales CRM with notes for each transaction

Requirements

What you’ll need

Basic computer skills, including MS Office
10-key proficiency
Soft phone proficiency
Customer service background
Basic understanding of the reverse mortgage product
Mortgage industry knowledge
Bilingual skills are a plus
Organized and performance driven
Excellent written and verbal communication skills
Ability to make 100+ dials per day
Ability to meet business-defined production metrics
Training will be held in the Houston office

Benefits

Comp & perks

Top-notch training and clear career paths
Team-building events and friendly competitions
Medical, dental, and vision insurance
HSA and FSA
Generous paid time off
Paid holidays
Company-paid life insurance
401(k) with company match
Voluntary products and discounts
Competitive additional compensation program via commissions