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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing onboarding strategies, leading high-performing teams, and leveraging AI solutions to enhance onboarding efficiency. Strong ability to analyze data and metrics to drive decisions and improve processes while fostering collaboration across departments.
Highest-signal resume keywords
Onboarding Strategy DevelopmentAI Solutions ImplementationCross-Functional LeadershipData-Driven Decision MakingTeam Performance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingImplementationCustomer SuccessAI-Enabled ToolingMetrics TrackingProcess ImprovementTraining Program DevelopmentSelf-Service SolutionsBudget ManagementTeam Structuring
Soft Skills
CommunicationCollaborationFeedback OpennessInfluencing StakeholdersCustomer-First Mindset
Industry Keywords
Merchant OnboardingPerformance ManagementActivation ProgramsFeedback IntegrationPartnership-Driven Problem-Solving
About the role
Key responsibilities & impact- Develop and execute a long-term vision and strategy for Merchant Onboarding aligned with company goals
- Lead and develop a team of onboarding specialists
- Foster collaboration, feedback, and accountability
- Evolve team structure and capacity as the business grows
- Manage onboarding budget, resourcing, and scheduling with the VP, Merchant Success
- Audit and improve onboarding processes, delegating execution and empowering the team
- Evaluate and implement AI solutions, tools, and technology to improve onboarding efficiency and merchant experience
- Build training, performance management, and recognition programs for the onboarding team
- Create training and self-service resources for merchants
- Define and track TTV, TTL, feature adoption, ACV launched, and CES metrics
- Use metrics to drive decisions
- Partner with Product, Product Marketing, Sales, Customer Success, Finance, and Revenue Ops
- Bring merchant feedback into the business
- Build relationships with key merchants and partners
- Serve as executive point of contact for onboarding escalations
- Launch onboarding and activation programs for new products, services, and markets
Requirements
What you’ll need- 5+ years of experience in onboarding, implementation, or customer success
- 2+ years leading individual contributors, managers, and/or multiple teams
- Hands-on experience applying AI to onboarding and team operations
- Track record of introducing AI-enabled tooling, training teams to use AI effectively, and building time-saving workflows
- Track record of building high-performing teams and improving processes, expectations, and results
- Experience developing a long-term vision and translating it into initiatives aligned with company strategy
- Experience implementing tools, training programs, and self-service solutions that scale onboarding operations
- Strong data skills and experience creating team metrics and making data-driven decisions
- Excellent cross-functional leadership and communication skills
- Ability to influence senior stakeholders in a fast-paced environment
- Openness to giving and receiving candid feedback
- Customer-first mindset and commitment to creative, partnership-driven problem-solving
Benefits
Comp & perks- Annual commission expected to be 10% of base salary, paid quarterly
- Medical, dental, and vision insurance
- Flexible PTO
- Company holidays
- Sick & safe leave
- Parental leave
- 401k
- Monthly wellness benefit
- Home workstation benefit
- Phone/internet benefit
- Equity
- Blended Working Environment