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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Project Management and Customer Success, with a strong focus on client engagement, risk management, and effective communication. Proficient in leading client meetings and delivering structured presentations while managing multiple projects and timelines.
Highest-signal resume keywords
Project ManagementClient EngagementRisk ManagementPresentation SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementImplementation ManagementTimeline ManagementRisk IdentificationDeliverable Development
Soft Skills
Excellent CommunicationStrong Organizational Skills
Tools & Technologies
LooqboxBI Tools
Industry Keywords
Customer SuccessCustomer ExperienceSaaSTechnologyCommercial Operations
About the role
Key responsibilities & impact- Gain a deep understanding of the client’s business, the area supported, and employees’ work dynamics in order to deliver high-impact solutions.
- Serve as the client’s primary point of contact throughout all project phases.
- Plan, coordinate, and monitor the implementation of the Looqbox solution, from kickoff through user adoption stabilization.
- Lead client meetings, including kickoffs, alignment sessions, status reports, training, and follow-ups.
- Prepare and deliver structured presentations on project status, deliverables, risks, scope changes, and schedule adjustments.
- Manage project schedules, timelines, and priorities.
- Manage the development of deliverables with the internal team, aligning technical and business expectations.
- Monitor projects, identifying risks, dependencies, and blockers, and propose action plans.
- Address client questions and requests during and after implementation.
Requirements
What you’ll need- Previous experience in Project Management, Customer Success, Customer Experience, or related areas.
- Experience implementing and managing projects with clients.
- Experience leading client meetings and presentations.
- Ability to manage multiple projects, priorities, and risks.
- Strong organizational skills for planning and replanning activities and timelines.
- Excellent communication skills and the ability to align expectations with clients and internal teams.
- Preferred: Experience working at technology or SaaS companies.
- Preferred: Knowledge of BI, data, or commercial operations.
- Preferred: Experience working with mid-sized and enterprise clients.
Benefits
Comp & perks- BRL 1,100.00 in flexible meal and food allowances on a Caju card, also usable for mobility, culture, healthcare, and education.
- SulAmérica health insurance fully covered by Looqbox, with no copay.
- MetLife dental insurance fully covered by Looqbox, with no copay.
- Wellhub (formerly Gympass) to support your physical and mental well-being.
- Support for reading and education.