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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Project Management and Customer Success, with a strong focus on client engagement, effective communication, and the ability to manage multiple projects and priorities. Proficient in delivering structured presentations and aligning technical and business expectations to ensure successful implementation of solutions.
Highest-signal resume keywords
Project ManagementClient EngagementPresentation SkillsOrganizational SkillsRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementClient ImplementationSales Performance ManagementData AnalysisKPI Management
Soft Skills
Excellent CommunicationOrganizational SkillsClient Relationship Management
Tools & Technologies
LooqboxBI ToolsSales Operations Software
Industry Keywords
Customer SuccessCustomer ExperienceSaaSMid-Market ClientsEnterprise Clients
About the role
Key responsibilities & impact- Gain a deep understanding of the client’s business, the department being served, and employees’ workflows in order to deliver high-impact solutions
- Serve as the primary client contact throughout all project phases
- Plan, coordinate, and oversee the implementation of the Looqbox solution, from kickoff through user adoption and stabilization
- Lead client meetings, including kickoff meetings, alignment meetings, status updates, training sessions, and follow-ups
- Prepare and deliver structured client presentations, communicating project status, deliverables, risks, scope changes, and timeline adjustments
- Manage project schedules, timelines, and priorities
- Manage the development of deliverables with the internal team, aligning technical and business expectations
- Monitor projects, identifying risks, dependencies, and blockers, and propose action plans
- Address client questions and requests during and after implementation
- Conduct meetings and on-site client visits when applicable
- Looqbox is a sales performance management platform that turns targets and KPIs into clear direction for sales teams through an AI-powered feed and real-time dashboards
Requirements
What you’ll need- Previous experience in Project Management, Customer Success, Customer Experience, or related areas
- Experience implementing and overseeing projects with clients
- Experience leading client meetings and presentations
- Ability to manage multiple projects, priorities, and risks
- Strong organizational skills for planning and replanning activities and timelines
- Excellent communication skills and the ability to align expectations with clients and internal teams
- Availability for client meetings and on-site visits
- Preferred: experience at technology or SaaS companies
- Preferred: knowledge of BI, data, or sales operations
- Preferred: experience working with mid-market and enterprise clients
Benefits
Comp & perks- R$1,100.00 in flexible meal and food allowances on a Caju card, also available for Mobility, Culture, Health, and Education
- SulAmérica health insurance fully paid by Looqbox, with no copayment
- MetLife dental insurance fully paid by Looqbox, with no copayment
- Wellhub (Gympass) to support your physical and mental well-being
- Reading and education incentive
