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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success, with a strong focus on managing high-volume partner accounts and driving revenue growth through expansion and upsell opportunities. Proficient in data analysis to monitor account health and performance while maintaining strong communication and relationship-building skills.
Highest-signal resume keywords
Account ManagementCustomer SuccessData AnalysisRevenue Target AchievementProcess Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Confident CommunicationRapport-BuildingHighly OrganisedAttention to Detail
Industry Keywords
High-Volume AccountsCommercial MindsetExpansion OpportunitiesRisk ManagementFast-Paced Environment
About the role
Key responsibilities & impact- Own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie
- Act as the day-to-day point of contact for account health, performance, and queries
- Build working relationships with partners and ensure they receive value from Lottie
- Identify and convert expansion opportunities involving products, tiers, or Found modules
- Monitor account health and performance data
- Proactively flag risks and intervene before issues escalate
- Define and build scalable, repeatable Account Management processes
- Feed partner insights and themes back to the Team Lead and product team
- Maintain portfolio quality and commercial performance as the partner base grows
- Participate in remote screening and case-study interviews and an in-person final interview in London Bridge
Requirements
What you’ll need- Experience in account management, customer success, or another commercial relationship-facing role
- Ideally experience managing a high volume of accounts
- Commercial mindset and comfort with expansion and upsell conversations
- Motivation to hit revenue targets
- Highly organised and process-driven
- Ability to manage a large portfolio while maintaining attention to detail
- Confident communication and rapport-building by phone, email, or video call
- Comfort working with data to prioritise time and flag risk
- Ability to thrive in a fast-paced, high-volume environment
- Passion for elevating later life for everybody
- Preparedness to use AI and processes to work faster and smarter
- Legal right to work in the United Kingdom
- Must not require sponsorship for a UK visa to work in this role
- Short video application introducing yourself and explaining interest in Lottie and fit for the role
Benefits
Comp & perks- Commission
- Very generous EMI share offering
- 26 days holiday plus bank holidays
- Hybrid office policy
- Generous stock options package
- Fast career progression
- Excellent employee compensation/benefits
- Inclusive environment
- Reasonable accommodations during the application or interview process