Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Lottie

Customer Service Representative

Lottie

. Serve as the first point of contact for partners across the Lottie marketplace and Found .

Posted 9/23/2026full-timeLondon • United KingdomMid-LevelSenior💰 £30,000 - £35,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication and troubleshooting skills while effectively managing customer inquiries and support metrics. Capable of collaborating with Product and Engineering teams to enhance customer experience and product improvements.

Highest-signal resume keywords
Customer Service ExperienceTroubleshooting AbilityStrong Written CommunicationHelpdesk Tool ExperienceOwnership Through Resolution

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
OrganisedCalm Under Pressure
Tools & Technologies
ZendeskIntercomHubSpotPylon
Industry Keywords
Customer-Facing RoleSupport MetricsKnowledge-Base ArticlesAI AgentSocial Care

About the role

Key responsibilities & impact
  • Serve as the first point of contact for partners across the Lottie marketplace and Found
  • Respond to partner queries via live chat and email
  • Own tickets from first response through resolution
  • Act as the human escalation point when the AI Agent cannot solve an issue
  • Write and maintain knowledge-base articles and close content gaps
  • Reproduce issues, investigate accounts, and provide clear evidence of bugs to Engineering and Product
  • Identify ticket patterns and turn customer friction into product improvements
  • Own support metrics including response and resolution SLAs and CSAT
  • Improve the proportion of issues handled by the AI Agent
  • Help onboard and train new care-provider partners
  • Build support processes and standards as Found grows
  • Bridge customers with Product and Engineering teams

Requirements

What you’ll need
  • Some experience in a customer-facing role, such as customer service, contact centre, helpdesk, retail, or another problem-solving environment
  • Strong written communication skills
  • Troubleshooting ability
  • Organised and calm under a busy queue
  • Ability to take ownership through resolution
  • Interest in Lottie's mission and social care
  • AI-curious and willing to work alongside an AI Agent
  • Helpdesk or CRM tool experience is a bonus, including Zendesk, Intercom, HubSpot, or Pylon
  • Documentation experience is a bonus
  • Legal right to work in the United Kingdom of Great Britain and Northern Ireland
  • Applicants may be asked whether they require sponsorship for a UK visa

Benefits

Comp & perks
  • A very generous EMI share offering
  • 26 days holiday plus bank holidays
  • Hybrid office policy
  • Excellent employee compensation/benefits
  • Outstanding company culture
  • Reasonable accommodations during the application or interview process