Product Expert Intern

Lottie

. Serve as the first point of contact for partners across Found and the Lottie marketplace .

Posted 9/23/2026internshipLondon • United KingdomEntry Level💰 £30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong writing skills and effective communication while managing partner inquiries and support tickets. Capable of troubleshooting issues, collaborating with engineering and product teams, and contributing to the development of support processes.

Highest-signal resume keywords

Strong Writing SkillsTroubleshootingCustomer SupportProcess DevelopmentAI-Curious

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationOrganisedCalm Under PressureOwnershipCustomer-Centric

Industry Keywords

Customer SupportKnowledge BaseTicket ManagementLive ChatEmail SupportAI AgentFeedback SharingProblem ResolutionHybrid WorkUnited Kingdom Work Eligibility

About the role

Key responsibilities & impact

Serve as the first point of contact for partners across Found and the Lottie marketplace
Respond to partner enquiries through live chat and email
Manage tickets from first response through resolution
Act as the human escalation point when the AI Agent cannot solve an issue
Write and maintain knowledge-base help articles and close content gaps
Reproduce issues and investigate customer accounts
Provide clear, well-evidenced bug reports to Engineering and Product
Identify patterns across support tickets and share feedback with the wider team
Help build support processes and standards from the ground up
Enable customers and the AI to self-serve routine questions
Bridge customers with Product and Engineering teams

Requirements

What you’ll need

Available to convert to a permanent role within four weeks and commit long-term
Early in career; formal experience is not required
Strong writing skills; clear, warm and concise written communication
Technically curious and comfortable exploring unfamiliar software
Natural troubleshooter who follows problems through to resolution
Organised and calm under a busy queue
Takes ownership of responsibilities
Cares about customers and Lottie’s mission
AI-curious and interested in working alongside an AI Agent
Legal right to work in the United Kingdom
Ability to work in a hybrid arrangement with two core office days in London Bridge, London

Benefits

Comp & perks

£30,000 pro rata for the four-week internship
26 days holiday plus bank holidays, pro rata
Hybrid office policy
Clear route to a permanent role
Real responsibility from day one
Professional development and career progression opportunity
Constructive feedback and assessment debrief call for unsuccessful candidates
Inclusive and equitable employment processes
Reasonable accommodations during the application or interview process