Senior Product Manager

Lottie

. Own the strategy and roadmap for Eliza's conversational surfaces: voice calls, live chat, and AI-human handoffs .

Posted 9/18/2026full-timeLondon • United KingdomSenior💰 £80,000 - £100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the strategy and roadmap for conversational AI products, including speech to text and text to speech technologies. Proven ability to connect product decisions to commercial outcomes while ensuring high-quality standards and effective AI-to-human handoffs.

Highest-signal resume keywords

LLM-Powered Product DevelopmentSpeech To TextText To SpeechB2B SaaS ExperienceProduct Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Speech To TextText To SpeechModel SelectionPromptingTool CallingAutomated ScoringRegression TestingCall TrackingAI Conversation DesignOperational Detail

Soft Skills

Prioritization Under AmbiguityHypothesis-Driven ApproachDecision ExplanationCare For FamiliesCollaboration

Tools & Technologies

CRM SystemsCall Routing SystemsAI ModelsVoice Design ToolsAnalytics Tools

Industry Keywords

Conversational AIB2B SaaSCustomer CareProvider TrustCommercial Outcomes

About the role

Key responsibilities & impact

Own the strategy and roadmap for Eliza's conversational surfaces: voice calls, live chat, and AI-human handoffs
Own the conversational stack end to end, including speech to text, model and prompting layer, text to speech, voice design, and call tracking
Own labelled call sets, automated scoring, regression tests, and human review of real transcripts
Set quality standards and measurement for containment, resolution, escalation, enquiry conversion, and provider trust
Determine discovery and learning needs before building
Connect product decisions to provider occupancy and commercial outcomes
Partner with Account Management, Customer Care, and Sales on launches
Design trusted AI conversations for families and care providers
Improve provider onboarding and configure phone setups efficiently
Define effective AI-to-human handoffs
Turn call and chat conversations into actionable intelligence across Lottie
Set direction 3–6 months ahead and ship rapidly as the technology evolves
Spend time understanding care providers' phone trees, out-of-hours cover, weekend rotas, and CRM systems

Requirements

What you’ll need

Experience shipping LLM-powered products to real users
Comfortable with speech to text, text to speech, latency budgets, model selection, prompting, tool calling, and evals
Experience shipping B2B SaaS products to businesses that are not software businesses
Independently owned a product area and set its direction
Interest in operational detail, including customer call-routing rules
Hypothesis-driven approach to value, usability, feasibility, and viability risks
Ability to prioritise under ambiguity and explain decisions
Care for families and care teams
Legal right to work in the United Kingdom
Must answer whether UK visa sponsorship will be required

Benefits

Comp & perks

26 days holiday
Generous EMI share scheme for all team members
Excellent employee compensation/benefits
Hybrid office policy
Inclusive workplace and reasonable accommodations during the application or interview process