Principal ServiceNow Developer

LouisianaNOW.Jobs

. Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces .

Posted 10/17/2026full-timeRemote • Louisiana • United StatesLead💰 $112,840 - $143,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and configuring ITSM workflows, implementing automation using ServiceNow tools, and maintaining Service Catalog items. Proficient in leading Agile/Scrum practices and ensuring high-quality outcomes through effective collaboration and technical documentation.

Highest-signal resume keywords

ServiceNow DevelopmentJavaScript ProficiencyITIL Processes UnderstandingIntegrationHub AdministrationServiceNow Certified System Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITSM Workflow DesignAutomation ImplementationREST API DevelopmentSOAP API DevelopmentCMDB ArchitectureScoped App DevelopmentData Reconciliation RulesAgile/Scrum MethodologiesTechnical DocumentationUser Interface Configuration

Soft Skills

Talent DevelopmentMentoring SkillsCustomer Delivery ManagementCollaborationProblem-Solving

Tools & Technologies

ServiceNow StudioFlow DesignerBusiness RulesClient ScriptsUI PoliciesScript IncludesMID ServerIntegrationHub SpokesAutomated Test FrameworkService Portal

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

CSDMIncident ManagementChange ManagementProblem ManagementSDLC Best PracticesAgile FrameworkTechnical TrainingBackground CheckPublic TrustUS Person

Tech Stack

Tools & technologies

ITSMJavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces
Implement automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
Maintain and customize Service Catalog items, record producers, and Service Portal
Maintain CI class structures, relationship mappings, and data reconciliation rules aligned with CSDM
Troubleshoot CI data accuracy, IRE rules, and transform map issues from automated data imports
Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine
Design, build, and troubleshoot REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations
Collaborate with Product Owners, Process Managers, architects, and cross-functional teams in an Agile/Scrum environment
Groom user stories and translate business needs into technical designs
Shape solution design and platform governance
Estimate relative work effort to enable prioritization
Support platform upgrades, instance cloning, and Automated Test Framework execution
Stay current on new ServiceNow platform capabilities
Perform other duties as assigned

Requirements

What you’ll need

Must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen
Technical training, certification(s), or degree
5+ years of related experience
Deep functional and technical command of Incident, Change, and Problem modules
Experience with CMDB architecture and scoped app development
Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
Experience with IntegrationHub and MID Server administration
Solid understanding of ITIL processes
Understanding of SDLC best practices and requirements gathering within an Agile/Scrum framework
Ability to contribute to proposals, technical documentation, and solution design
Proficiency leading Scrum demos, agile ceremonies, and collaborative work groups
Talent development, mentoring, and staff growth skills
Ability to drive methodology improvements and resolve process gaps
Skill in managing customer delivery expectations and ensuring high-quality outcomes
ServiceNow Certified System Administrator certification
Must be able to pass a background check to obtain a position of Public Trust

Benefits

Comp & perks

Comprehensive medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan options
401(k) plan with pre-tax and post-tax contributions and company match
Full-flex work weeks where possible
Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Growth and learning opportunities through an AI-powered career tool
Internal mobility support
Wellness packages
Military-friendly workplace