Principal ServiceNow Developer

LouisianaNOW.Jobs

. Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management .

Posted 9/18/2026full-timeRemote • Louisiana • United StatesLead💰 $123,250 - $166,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing, building, and customizing ServiceNow applications and ITSM modules, with strong proficiency in scripting and integrations. Capable of leading customer demonstrations, mentoring team members, and driving process improvements while maintaining industry certifications.

Highest-signal resume keywords

ServiceNow Application DevelopmentSOAP and REST IntegrationsJavaScript ScriptingITSM Module CustomizationServiceNow Certified Systems Administrator

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow ApplicationsITSM ModulesBusiness RulesScript IncludesSOAPRESTJavaScriptImport SetsTransform MapsCMDB

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsMentoring

Tools & Technologies

ServiceNowWeb ServicesDashboardsData AnalysisAgile Software Testing

Certifications & Qualifications

ServiceNow Certified Systems Administrator

Industry Keywords

Incident ManagementProblem ManagementChange ManagementTechnical Process ReviewsCustomer Value Streams

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management
Create Business Rules, Script Includes, and other custom scripts to automate processes and meet business requirements
Integrate ServiceNow with other systems using REST, SOAP, and related technologies
Perform user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows
Provide end-user support and troubleshoot integrated processes and platform functionality
Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
Participate in technical process reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications and obtain additional certifications
Contribute to whitepapers, BOEs, design documents, customer demonstrations, methodology changes, standards, knowledge shares, innovation projects, and technology pilots
Mentor junior team members and support staff development

Requirements

What you’ll need

Technical Training, Certification(s) or Degree
5+ years of related experience
Expertise developing and customizing ServiceNow applications and ITSM modules
Proficiency with SOAP, REST, web services, and integrations
Strong scripting skills in at least one language, preferably JavaScript
Understanding of Import Sets, Transform Maps, and CMDB
Ability to analyze requirements, troubleshoot issues, and develop technical solutions
Analytical, problem-solving, and debugging skills
Understanding of Agile software testing from smoke testing through integration and production deployment
Ability to document and create functionality aligned with customer value streams
Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents
Ability to lead high-stakes customer demonstrations
Organizational and time management skills
Ability to learn new technologies quickly
Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
Communication and negotiation skills with technical and non-technical stakeholders
Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots
ServiceNow Certified Systems Administrator certification
Remote work arrangement
No security clearance required

Benefits

Comp & perks

AI-powered career tool identifying career steps and learning opportunities
Internal mobility team supporting career goals
Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Full-flex work week
Medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Award-winning culture of innovation
Military-friendly workplace