Senior ServiceNow Developer

LouisianaNOW.Jobs

. Serve as Technical Lead for a team of ServiceNow Developers .

Posted 9/17/2026full-timeRemote • Louisiana • United StatesSenior💰 $136,000 - $184,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in developing and customizing ServiceNow applications and AI solutions, with a strong focus on integration and automation. Proven ability to lead technical teams, manage customer deliverables, and drive methodology changes while ensuring alignment with business needs.

Highest-signal resume keywords

ServiceNow DevelopmentAI Solutions DevelopmentSOAP and REST IntegrationsServiceNow ITOM and CMDB ExpertiseTechnical Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow CustomizationAI Workflow DesignJavaScript ScriptingData ModelingService MappingChange Management AutomationREST-based IntegrationsAgile Software TestingAnalytical Problem-SolvingDebugging Skills

Soft Skills

Organizational SkillsTime ManagementCustomer InteractionStakeholder NegotiationMentoring

Tools & Technologies

ServiceNowOracle IDMOracle DatabasesGovDeliveryService Operations Workspace

Certifications & Qualifications

ServiceNow Certified Systems AdministratorBI Full 6C (T4) Public Trust

Industry Keywords

AI-driven Service Desk SolutionsTechnical DirectionPlatform EnhancementsCustomer-Critical CommunicationsHigh-Stakes Demonstrations

Tech Stack

Tools & technologies

JavaScriptOracleServiceNowSOAP

About the role

Key responsibilities & impact

Serve as Technical Lead for a team of ServiceNow Developers
Provide hands-on technical direction and leadership across platform initiatives
Design and implement custom Agentic AI workflows, AI Agents, and Now Assist Skills
Develop AI-driven Service Desk solutions using Agentic AI and Now Assist across Voice and Email support channels
Assess customer business needs and lead platform-wide ServiceNow enhancements
Modernize and automate Change Management processes and enable external system integrations
Plan, lead, and execute Service Operations Workspace implementation and deployment
Develop custom ServiceNow applications for program-level, customer-critical communications tracking
Lead and participate in high-level ServiceNow solution demonstrations
Design, develop, and maintain REST-based integrations with Oracle IDM, Oracle Databases, and GovDelivery
Design, develop, and maintain ServiceNow ITOM and CMDB capabilities, including data modeling, discovery, service mapping, and governance

Requirements

What you’ll need

Technical Training, Certification(s) or Degree
8+ years of related experience
Deep, proven expertise developing and customizing ServiceNow applications, modules, and AI solutions/workflows
Expert proficiency with SOAP, REST, and web services integrations
Experience integrating enterprise systems such as Oracle IDM, Oracle Databases, and/or GovDelivery
Expert proficiency with ServiceNow ITOM and CMDB, including data modeling, discovery, service mapping, and/or governance
Scripting proficiency in at least one language, preferably JavaScript
Experience serving as a technical lead for a development team
Understanding of Agile software testing lifecycle from smoke test through integration and production deployment
Analytical, problem-solving, and debugging skills
Organizational and time management skills
Customer interaction and stakeholder negotiation skills
Ability to analyze requirements, troubleshoot issues, and develop technical solutions
Ability to document and create functionality aligned with customer value streams
Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents
Ability to lead high-stakes customer demonstrations
Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots
Ability to learn new technologies quickly
ServiceNow Certified Systems Administrator certification
Must be able to obtain BI Full 6C (T4) Public Trust

Benefits

Comp & perks

Comprehensive medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan options
401(k) plan with pre-tax and post-tax contributions up to IRS annual limits
Company 401(k) match
Full-flex work weeks
Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team
Wellness packages
Award-winning culture of innovation and military-friendly workplace