ServiceNow Developer – SME

LouisianaNOW.Jobs

. Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, scoped applications, and workflow automations .

Posted 11/8/2026full-timeRemote • Louisiana • United StatesSeniorLead💰 $157,250 - $212,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in architecting and customizing ServiceNow solutions, with a strong focus on ITSM, REST APIs, and JavaScript development. Proven ability to lead teams, mentor junior members, and drive process improvements while ensuring alignment with customer value streams.

Highest-signal resume keywords

ServiceNow Application DevelopmentJavaScript ScriptingREST API IntegrationITSM ExpertiseServiceNow Certified Systems Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ModulesSOAP Web ServicesIntegrationHubMID ServerBusiness RulesClient ScriptsFlow DesignerImport SetsTransform MapsAgile Software Testing

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsTime Management SkillsCommunication Skills

Tools & Technologies

REST APIsSOAP Web ServicesMID ServersIntegrationHubAutomated Test Framework

Certifications & Qualifications

ServiceNow Certified Systems AdministratorTechnical Training or Degree

Industry Keywords

ServiceNowITSMCMDBHRSDCSMSecOpsUser Role ManagementSystem MaintenanceHealth ChecksCustomer Demos

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, scoped applications, and workflow automations
Develop solutions using ServiceNow modules including ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps
Create and review JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows
Build and maintain ServiceNow data exchanges using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
Customize user interfaces, forms, and workflows
Establish development standards and perform architecture and code reviews
Approve critical changes and mentor team members
Lead platform patching, major version upgrades, Automated Test Framework testing, and deployment pipelines
Oversee administrative tasks including user and role management, system maintenance, and health checks
Supervise end-user support and troubleshooting for integrated processes and platform functionality
Translate business and mission requirements into functional technical specifications
Advise leadership on platform roadmaps
Work with end users, stakeholders, and management to create reports, dashboards, and data analysis products
Participate in IT technical process reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications and obtain additional certifications

Requirements

What you’ll need

Technical Training, Certification(s) or Degree
10+ years of related experience
Deep, proven expertise developing and customizing ServiceNow applications and modules, especially ITSM
Expert proficiency with SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming integrations
Expert scripting skill with at least one language, preferably JavaScript
Deep understanding of Import Sets, Transform Maps, and CMDB
Ability to analyze requirements, troubleshoot issues, and develop technical solutions
Superb analytical, problem-solving, and debugging skills
Understanding of the Agile software testing process and lifecycle
Ability to align functionality with customer value streams
Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents
Ability to lead high-stakes customer demos
Organizational and time management skills in a rapid software development environment
Ability to learn new technologies quickly
Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
Good communication skills for technical and non-technical stakeholder interactions
Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots
ServiceNow Certified Systems Administrator certification
Must be able to pass a background check and obtain DHS HQ Public Trust suitability before start and maintain final suitability
US citizenship required

Benefits

Comp & perks

Comprehensive medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan options
401(k) plan with company match
Full-flex work weeks where possible
Paid vacation, sick, and personal time
Paid holidays
Paid parental leave
Paid military leave
Paid bereavement leave
Paid jury duty leave
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team supporting career goals
Wellness packages
Award-winning culture of innovation
Military-friendly workplace