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Flight Ticketing and Disruption Manager
loveholidays. Own ticketing and amendment quality across managed and self-managed airline relationships, keeping queues clear and disruption handled consistently .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Amadeus GDS and flight pooling management, ensuring operational excellence in ticketing and disruption handling. Proven ability to lead teams, drive automation adoption, and utilize data for continuous improvement.
Highest-signal resume keywords
Amadeus GDS ExperienceFlight Pooling ManagementTeam LeadershipData AnalysisAutomation Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticketing ManagementQueue ManagementSLA AdherenceProcess DocumentationOperational Performance
Soft Skills
Strong CommunicationCoachingMotivating Teams
Tools & Technologies
Amadeus RoboticsAutomation Tools
Industry Keywords
BSP ProcessesIATA RegulationsADM NoticesACM Notices
About the role
Key responsibilities & impact- Own ticketing and amendment quality across managed and self-managed airline relationships, keeping queues clear and disruption handled consistently
- Own day-to-day operational performance across queue health, ticketing turnaround, SLA adherence and quality
- Use data and insight to identify recurring issues, drive continuous improvement and translate findings into actionable recommendations
- Act as the team's subject matter expert for Amadeus Robotics, driving adoption of automation and robotic tools
- Share best practice from the core market across all points of sale and keep process documentation current
- Prepare Flight Ticketing & Disruption for new market launches, from process setup to team readiness
- Lead, coach and motivate a team of ticketing agents, supporting escalations and day-to-day people leadership
- Work closely with Commercial, Supply Tech, Product and Finance
- Report to the Senior Operations Manager
Requirements
What you’ll need- Experience working across both scheduled and low cost carriers
- Strong and recent Amadeus GDS experience a must
- Experience of flight pooling, including the coordination, allocation and optimisation of flight inventory across multiple channels, markets or customer bookings
- Experience managing the operational complexity of flight pooling, ensuring accurate ticketing, timely action on schedule changes, effective queue management and strong control of service levels, quality and commercial outcomes
- Experience with Amadeus Robotics or other automation tools
- Knowledge of BSP processes, ADM/ACM notices, ticketing rules and IATA regulations a real advantage
- Comfortable working with data and reporting to identify issues and track performance
- Strong communication skills, able to share best practice and coach others effectively
Benefits
Comp & perks- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Access to our electric vehicle salary sacrifice scheme
- Cycle to work scheme, season ticket loan and eye care vouchers