Business Operations Manager

Lovet Pet Health Care

. Support the design, implementation, and continuous improvement of operational standards across hospitals .

Posted 11/6/2026full-timePhoenix • Arizona • United StatesSeniorLead💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management within veterinary medicine, focusing on process improvement, project coordination, and cross-functional collaboration. Proficient in analyzing operational data and implementing standardized procedures to enhance hospital performance.

Highest-signal resume keywords

Veterinary Hospital ManagementOperational Standards ImplementationProject CoordinationData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningWorkflow OptimizationKPI AnalysisChange ManagementVendor OnboardingAccount ReconciliationProcess DocumentationMedical TerminologyProject ManagementMulti-Site Operations

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsTime ManagementAbility to Work Under PressureTeam Collaboration

Tools & Technologies

PIMS

Industry Keywords

Veterinary MedicineHealthcare OperationsDenovo HospitalsOperational InitiativesHospital Operating Models

About the role

Key responsibilities & impact

Support the design, implementation, and continuous improvement of operational standards across hospitals
Execute initiatives and translate strategic priorities into practical, scalable processes
Support hospital leaders and coordinate cross-functional projects
Support the design, development, documentation, and refinement of hospital operating models, workflows, role clarity, and standard operating procedures
Plan, pilot, and execute operational initiatives; build timelines, track milestones, coordinate stakeholders, and support hospital readiness
Partner with hospital leaders to address operational challenges and implement standardized processes
Support vendor onboarding, implementation, integration, and performance tracking
Coordinate with Field Operations, Finance, Clinical, IT, HR, Learning & Development, Marketing, and Data & Analytics teams
Assist with operational planning and growth execution for new Denovo hospitals
Support creation and rollout of new offerings, products, and vendor partnerships, including workflows, documentation, training coordination, and readiness tracking
Analyze hospital KPIs and operational data to identify improvement opportunities
Support scheduling, utilization, workflow optimization, change management, and adoption tracking
Plan and execute new hospital openings, including readiness checklists, workflow setup, internal coordination, and transition into ongoing operations
Track project timelines, identify risks, and support transition to operational ownership
Assist hospitals with client billing, account reconciliation, and collections support and coordination
Plan and facilitate Medical Advisory Committee meetings; prepare agendas and materials, document decisions and action items, and follow up on implementation
Manage price and product updates, process and procedure documentation, code maintenance in PIMS, and system updates

Requirements

What you’ll need

Local to the Phoenix, AZ area
Previous experience working as a Veterinary Hospital Manager
7–15 years of experience in operations, veterinary medicine, multi-site, or similar environment
7+ years of experience in veterinary medicine, ideally as a Hospital Manager
HS diploma or equivalent required
Bachelor's degree in business administration or a related field preferred
Excellent verbal and written communication skills
Strong knowledge of medical terminology
Strong understanding of veterinary medicine and business principles
Ability to work independently and as part of a team
Strong organizational and time management skills
Ability to handle multiple tasks simultaneously
Ability to work under pressure and meet deadlines
Strong organizational and project coordination skills
Ability to manage multiple initiatives simultaneously
Analytical mindset with comfort interpreting operational data
Strong communication skills and ability to partner cross-functionally
Veterinary or healthcare operations experience preferred

Benefits

Comp & perks

10% bonus opportunity
Primarily remote work arrangement
Some travel and time within hospitals for projects, rollouts, and supporting initiatives