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Customer Care Representative
Löwenzahn Organics GmbH. Respond to inquiries via phone, live chat, email, and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for online businesses, with a strong focus on optimizing processes using the Zendesk Suite. Fluent in German and English, capable of providing empathetic and effective communication to enhance the customer experience in the DACH region.
Highest-signal resume keywords
Customer Support ExperienceFluent In German And EnglishZendesk Suite ProficiencyProcess OptimizationEmpathetic Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProcess OptimizationLogistics Inquiry HandlingWebsite Usage AssistanceProduct Information Management
Soft Skills
Active ListeningPatienceEmpathyCollaboration
Tools & Technologies
Zendesk Suite
Industry Keywords
DACH RegionInfant NutritionOrganic QualityCustomer Experience
About the role
Key responsibilities & impact- Respond to inquiries via phone, live chat, email, and social media
- Provide accurate, brand-aligned information
- Actively shape and further develop the customer experience function
- Own Zendesk onboarding and the optimization of internal processes
- Handle customer inquiries related to logistics, website usage, and product information
- Ensure suitable solutions for customers in the DACH region
- Collaborate with the Operations team
Requirements
What you’ll need- More than 3 years of experience in customer support for an online business
- Fluent communication skills in German and English (at least B2 level)
- Experience with the Zendesk Suite
- Affinity for technology and enthusiasm for using tools to improve processes
- Empathetic mindset, active listening skills, and patience in stressful situations
- Passion for infant nutrition and alignment with organic quality and transparency
Benefits
Comp & perks- Permanent employment contract
- 30 days of annual leave
- Hybrid working model with home office
- Become1 Card
- Deutschlandticket
- Flat hierarchies and direct collaboration
- Opportunities to lead your own projects and actively shape the customer experience
- Learning from experienced colleagues and long-term professional development opportunities