Technical Support Associate – Japanese

LRN

. Provide support to internal and external customers on all aspects of LRN’s proprietary applications, including campaign setup, system-generated emails, system reporting, user data management, and customization.

Posted 10/6/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support for proprietary applications, with strong analytical skills to manage and prioritize requests effectively. Proficient in both Japanese and English, with a focus on maintaining high-quality customer interactions and continuous process improvement.

Highest-signal resume keywords

Customer Support ExperienceProficient In Japanese LanguageExpertise In Microsoft Office SuiteFamiliarity With HTML And CSSExperience With Learning Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportAnalytical SkillsCampaign SetupSystem ReportingUser Data ManagementCustomizationCSV File HandlingMultitaskingIssue SpottingProcess Improvement

Soft Skills

Excellent Communication SkillsProfessionalismCustomer Expectation ManagementCollaborationAttention To Detail

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

SaaS SolutionsEnterprise Customer SupportPartner Assistance CenterStakeholder ManagementQuality Assurance

About the role

Key responsibilities & impact

Provide support to internal and external customers on all aspects of LRN’s proprietary applications, including campaign setup, system-generated emails, system reporting, user data management, and customization.
Keep internal and external stakeholders updated on the status of call tickets, requests, projects, issues, and changes.
Update tracking and reporting systems so group statistics can be tracked, managed, and measured.
Manage internal and external customer expectations and escalate capability-related issues when appropriate.
Advocate for field personnel and external customers; prioritize requests based on need and impact and work with internal stakeholders on priorities.
Prepare and present product information in written and verbal forms to assist customers with LRN system capabilities.
Maintain quality levels for customer-request work.
Maintain ongoing dialogue between LRN and each customer supported by the Partner Assistance Center team.
Collaborate with peers on unique solutions and document them.
Perform other duties as assigned.
LRN provides ethics and compliance SaaS solutions, and the Managed Services team performs customer activities on LRN’s proprietary applications.

Requirements

What you’ll need

Bachelor’s Degree
3-4 years of L2/L3 level experience in a customer facing role in an application support environment.
Proficient in Japanese language (Written and spoken)- Mandatory
Excellent communication skills in English. This position requires above par skills to write and speak in English.
Extensive experience in supporting enterprise customers based in US and Europe.
Familiarity with HTML and CSS.
Familiarity with Learning Management Systems
Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
Ability to consistently spot and report issues before they reach a point of becoming critical.
A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
Must have an inherent attention to detail

Benefits

Comp & perks

Equal opportunity employer
Inclusive environment
Commitment to diversity