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Senior Technical Specialist – Workflows Technical Support
LSEG (London Stock Exchange Group). Provide technical expertise and solve complicated, exception-based issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical expertise in optimizing systems, managing complex projects, and providing specialized support for digital technologies and cloud computing. Capable of training and mentoring junior staff while effectively communicating with diverse stakeholders.
Highest-signal resume keywords
Technical ExpertiseProject ManagementCloud ComputingNetworkingData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complex Problem SolvingSystem OptimizationInstallation and MigrationTechnical SupportConfiguration ManagementOperating Systems KnowledgeAutomation ToolsFinancial Content UnderstandingProduct Capability ExplanationReporting
Soft Skills
Communication SkillsInterpersonal SkillsAnalytical SkillsCritical ThinkingMentoring
Tools & Technologies
Digital TechnologiesCloud TechnologyWindows Operating SystemsAutomation ToolsCollaboration Platforms
Industry Keywords
Business Process ImprovementClient TrainingService Delivery StandardsEmerging TechnologiesMatrix Environment
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide technical expertise and solve complicated, exception-based issues
- Optimize systems and lead technical projects
- Provide guideline, consultative, and advanced technical customer service for LSEG and third-party data
- Train clients and junior staff; participate in client meetings and provide documentation, sophisticated fixes, financial-content/product-capability explanations, and coding assistance
- Independently solve complex client queries and resolve issues where precedent may not exist
- Provide specialized technical support to users and corporate IT administration teams at customer accounts
- Perform complex installations, upgrades, and migrations using an exception-based approach
- Research and answer technical product inquiries involving configuration, connectivity, installation, operating systems, version updates, maintenance, and accessibility
- Collaborate with vendors, developers, product managers, and other internal and external parties to resolve issues
- Perform remote customer-site break-fix activities or dispatch to site when required
- Maintain advanced knowledge of customer environments, operating systems, cloud technology, and supported products
- Contribute to product release rollouts and upgrade programs
- Lead projects or project steps and manage ongoing activities
- Manage technical support for key strategic accounts
- Build technical knowledge on desktop products
- Adapt training plans to evolving customer needs based on industry trends and emerging technologies
- Collaborate with technical support teams to establish service-delivery standards and playbooks
- Provide reports and draw insights to support operational decisions and service delivery
Requirements
What you’ll need- Highly driven individual with a growth mindset and passion for business process improvement
- Ability to work under pressure in a matrix environment and navigate ambiguity
- Experience managing collaborators with varying levels of seniority across the business
- Superb communication, interpersonal, analytical, and critical-thinking skills
- Good understanding of digital technologies, automation tools, and emerging trends in the digital landscape
- Background in reporting and data analysis
- Project management experience and proficiency managing complex initiatives from conception to completion
- Presentation skills and ability to communicate effectively with global collaborators using multiple communication platforms
- Strong business and market knowledge
- Deep knowledge of networking, Windows operating systems, and cloud computing
- Ability to guide and mentor junior team members
Benefits
Comp & perks- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives
- Reasonable accommodation for religious practices, beliefs, and mental health or physical disability needs
- Fundraising and volunteering opportunities through the LSEG Foundation