Team Manager – Customer Support

LSEG (London Stock Exchange Group)

. Oversee the daily operations of the Risk Customer Support Team .

Posted 10/26/2026full-timeTaguig City • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities to develop and retain talent while driving team performance against business objectives. Proficient in process improvement methodologies and familiar with Enhanced Due Diligence (EDD) and Digital Identity & Fraud (DI&F) solutions.

Highest-signal resume keywords

People Leadership ExperienceCoaching SkillsProcess Improvement MethodologiesCRM Experience (Salesforce)Stakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enhanced Due Diligence (EDD) SolutionsDigital Identity & Fraud (DI&F) SolutionsProcess ImprovementPerformance MeasurementBusiness Analysis

Soft Skills

Team LeadershipCoachingPlanningOrganizational SkillsProblem-Solving

Tools & Technologies

CRM PlatformsSalesforce

Industry Keywords

Risk Customer SupportService ExcellenceClient EscalationsStakeholder ManagementTeam Effectiveness

About the role

Key responsibilities & impact

Oversee the daily operations of the Risk Customer Support Team
Lead, coach, and mentor a team of Senior Analysts
Identify development needs and provide targeted coaching, training, and mentoring
Champion ongoing development initiatives and support onboarding and technical learning pathways
Oversee resolution of product queries and issues for Risk Screening products and services
Drive team performance against business objectives and key metrics
Apply process improvement methodologies to enhance procedures and resolve recurring issues
Collaborate with Product, Technology, Developer, Content, and SAM teams on common issues and action plans
Partner with global stakeholders to address client needs
Provide support during outages, service incidents, client escalations, and complaints
Monitor industry trends, customer feedback, and internal developments to address emerging needs and opportunities

Requirements

What you’ll need

At least 2 years of people leadership experience with proven track record of attracting, developing and retaining talent
In-depth knowledge of customers, products, business, and service excellence
Familiarity with Enhanced Due Diligence (EDD) Solutions and/or Digital Identity & Fraud (DI&F) Solutions is a plus
Strong understanding of LSEG values, processes, measurement, drivers, and performance improvement strategies
Experience with CRM or case management platforms, particularly Salesforce, is an advantage
Proven ability to engage and influence with a range of stakeholders, including senior leaders
Strong coaching skills to help the team become successful, to deliver greater business results, and to champion talent development
Strong leadership skills aligned to LSEG’s leadership behaviors
Excellent planning, organizational, and problem-solving abilities
Willingness to undertake additional projects and responsibilities from time to time
Flexibility with work times and commitment to team effectiveness

Benefits

Comp & perks

Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives
Equal opportunities employer
Reasonable accommodation for religious practices and beliefs, and mental or physical disability needs
Fundraising and volunteering opportunities through the LSEG Foundation