Care Navigator

Lucet

. Serve as the primary point of contact for members and providers handling inbound behavioral health inquiries .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while managing behavioral health inquiries and ensuring HIPAA compliance. Proficient in data entry and maintaining accurate documentation across multiple systems to support member care outcomes.

Highest-signal resume keywords

HIPAA ComplianceBehavioral Health ScreeningsClaims ProcessingCustomer ServiceData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ProcessingClaims AssistanceEligibility VerificationAppointment SchedulingDocumentation ManagementRisk Indicator IdentificationPerformance Metrics AchievementAuthorization RequestsCrisis Situation EscalationProcess Improvement

Soft Skills

Empathetic CommunicationProblem-SolvingOrganizational SkillsTime ManagementTrust Building

Tools & Technologies

MS Office SuiteAdobe AcrobatDual-Monitor SetupHigh-Speed InternetData Entry Systems

Industry Keywords

Behavioral HealthMember CareInquiries HandlingService-Level RequirementsTeam Collaboration

About the role

Key responsibilities & impact

Serve as the primary point of contact for members and providers handling inbound behavioral health inquiries
Verify eligibility and benefits and provide education on services
Assist with claims and authorizations and route calls accurately
Maintain HIPAA compliance
Conduct behavioral health screenings
Schedule appointments and referrals and connect members to network services
Escalate crisis situations and clinical concerns to appropriate staff and resources
Provide empathetic customer service and resolve routine claims inquiries
Explain denials and submissions and escalate complex issues when appropriate
Collaborate across teams on process improvements and operational changes
Identify risk indicators during member interactions
Document interactions across multiple systems and manage required paperwork
Facilitate demographic updates and authorization requests
Achieve performance metrics and contractual and service-level requirements
Foster teamwork and support member care outcomes

Requirements

What you’ll need

High School Diploma
Excellent written and verbal communication skills
Organizational and time management skills
Problem-solving skills
Ability to create warmth, openness, and calmness through phone-based communication
Ability to establish trust quickly and motivate members through an engaging motivational approach
Flexibility in managing conversations around varied member needs and concerns
Strong computer skills, including MS Office Suite, Adobe Acrobat, and data processing
Proficiency with data entry across multiple systems while talking and typing simultaneously
Ability to pass background checks upon hire and throughout employment, including criminal, employment, education, sanctions, prohibited-party, sex-offender-registry, and 10-panel drug-screen checks
High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds
Ability to work from a fixed, designated home workspace meeting company requirements
Ability to use a dual-monitor desktop setup and hardwired internet connection
Ability to adhere to a stationary workstation requirement

Benefits

Comp & perks

Quarterly performance-based, discretionary incentive
Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility
Company-provided equipment
Opportunity for meaningful personal and professional growth