Lead Legal Implementation Specialist

Luminance

. Lead, coach and develop a team of Legal Implementation Specialists through regular 1:1s, clear feedback, development planning and support on live accounts .

Posted 10/23/2026full-timeNew York City • New York • United StatesSenior💰 $130,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing teams in legal tech implementation, with a strong focus on project management, customer success, and the use of AI technologies to enhance delivery efficiency. Proven ability to manage complex customer engagements and improve operational standards while maintaining high-quality outcomes.

Highest-signal resume keywords

Legal Tech ImplementationProject ManagementCustomer SuccessTeam LeadershipAI Tooling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Implementation ManagementConfiguration AssessmentSolution DesignCapacity PlanningRisk ManagementStakeholder ManagementNegotiationCommercial WorkflowsData AnalysisQuality Assurance

Soft Skills

CoachingCommunicationAdaptabilityJudgmentProblem-Solving

Tools & Technologies

Luminance PlatformAI Systems

Certifications & Qualifications

Undergraduate Degree

Industry Keywords

B2B SaaSLegal OperationsProfessional ServicesCustomer EngagementImplementation Standards

About the role

Key responsibilities & impact

Lead, coach and develop a team of Legal Implementation Specialists through regular 1:1s, clear feedback, development planning and support on live accounts
Set and maintain a high bar for implementation quality, customer communication, project management and use of the Luminance platform
Review and approve complex configurations and solution designs, ensuring they are correct, scalable, maintainable and aligned to implementation best practice
Own delivery risk and escalation management across the team, bringing clear recommendations and a practical path to resolution
Own team-level onboarding delivery, including capacity, sequencing, resourcing, milestones, customer-side dependencies and timeline commitments
Support complex or strategically important customer engagements, including difficult discovery, scope decisions and expectation-setting
Define, document and improve implementation standards, playbooks, training assets and operating routines
Partner with Customer Success to support adoption, value realisation and go-live outcomes
Partner with Product to turn recurring customer needs, configuration challenges and delivery friction into structured feedback
Use delivery data and team insight to identify patterns in quality, timeliness, rework, escalations and customer value, and lead targeted improvements
Maintain accurate operational records and reporting on team capacity, progress, risks and delivery status
Continue to build and maintain deep product knowledge

Requirements

What you’ll need

5+ years experience in a client-facing legal tech or B2B SaaS role covering implementation, onboarding, professional services, delivery or customer success, and/or significant relevant legal or legal operations experience
A strong track record of owning complex implementations, delivery programmes or customer outcomes end to end
Experience leading, mentoring or developing implementation, professional services, customer success or similarly delivery-focused colleagues
An understanding of contracts, negotiation positions, approval processes and commercial workflows
Ability to interrogate a customer process and recommend a better approach
Credibility with senior customer stakeholders and confidence to handle difficult conversations, reset expectations and hold a clear position when necessary
Ability to assess configuration and solution design at a high level, spot risks and ask questions that protect quality and long-term value
Strong project and stakeholder management skills, including capacity planning, prioritisation, sequencing, risk management and cross-functional alignment
Practical, direct and supportive management style, with judgement to adapt coaching to different levels of experience and confidence
Ability to turn ambiguity into a clear plan, make sound trade-offs and keep work moving without losing quality or accountability
Experience crafting effective prompts for AI systems
Interest in using AI tooling to improve scoping, configuration, QA and delivery efficiency
Genuine interest in the intersection of legal services, enterprise software and emerging AI technologies
An undergraduate degree at 2:1 level, a GPA of 3.5 or above, or an equivalent qualification
Some travel may be required, depending on customer and business needs

Benefits

Comp & perks

Comprehensive health insurance.
401K with 4% matching contribution.
Enhanced maternity and paternity policies.
Learning and development budget.
Birthday leave.
20 days PTO per year.
Bonus.