Business Operations Associate

Luminary

. Partner with leaders across the business to solve operational challenges and strengthen core processes .

Posted 10/26/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business operations and revenue operations, with a strong focus on CRM administration, workflow automation, and data analysis to drive measurable improvements in processes and performance. Capable of leading cross-functional projects and collaborating with senior leaders to enhance operational efficiency.

Highest-signal resume keywords

Business Operations ExperienceRevenue Operations ExperienceCRM AdministrationAnalytical SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AutomationData AnalysisReportingContract InterpretationSpreadsheet Proficiency

Soft Skills

AccountabilityEmpathyResilienceEffective PrioritizationBusiness Judgment

Tools & Technologies

HubSpotCRM SystemsBusiness Systems

Industry Keywords

B2B SaaSFintechRegulated Industry

About the role

Key responsibilities & impact

Partner with leaders across the business to solve operational challenges and strengthen core processes
Own and improve workflows across billing, contracting, vendor management, sales, and customer operations
Lead cross-functional operational projects from planning through completion
Improve CRM data quality, reporting, and workflows for pipeline, revenue, and customer activity visibility
Evaluate commercial documentation and operational data, resolve issues, and provide recommendations to stakeholders
Manage customer due diligence and other commercial requirements across teams
Develop analyses and reporting to surface trends, inform decisions, and improve business performance
Identify opportunities for better systems, automation, and process design
Report to the Director of Operations and work closely with senior leaders across Luminary

Requirements

What you’ll need

2-4+ years of experience in business operations, finance, consulting, or a similarly analytical and execution-oriented role; demonstrated capability valued over specific tenure
Experience in revenue operations or sales operations
Hands-on CRM administration, reporting, and workflow automation
Familiarity with HubSpot is a plus
Track record of independently owning projects or processes and delivering measurable improvements
Strong analytical skills and practical business judgment
Comfortable working with spreadsheets, business systems, and operational data
Ability to interpret contracts, policies, and financial information
Ability to handle sensitive matters and recognize when specialist input is needed
Ability to prioritize effectively and take accountability for outcomes
Thoughtful use of AI and automation
Experience in B2B SaaS, fintech, or a regulated industry is helpful but not required
Resilient, Empathetic, Accountable, and Low-Ego (REAL)

Benefits

Comp & perks

100% employee health insurance coverage (plus 50% dependent coverage)
Monthly wellness stipend
PTO
401(k) plan
Parental leave policy
NYC office where much of the team works 3+ days a week
Equity
Commission