Senior Field Service Technician II

Luminator Technology Group

. Serve as a Subject Matter Expert for Luminator hardware and software .

Posted 11/12/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Luminator hardware and software, providing on-site training and support while ensuring compliance with safety and regulatory standards. Proficient in troubleshooting mechanical, electrical, and computer systems, with a strong focus on customer service and relationship management.

Highest-signal resume keywords

Field Service ExperienceMechanical TroubleshootingElectrical Systems RepairCustomer Service Best PracticesOSHA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairMaintenanceTechnical DocumentationInstallation MethodologiesEquipment ProtocolsSafety GuidelinesEngineering PrinciplesMicrosoft ExcelComputer Hardware Knowledge

Soft Skills

Effective CommunicationOrganizational SkillsTime ManagementAdaptabilityMentoring

Tools & Technologies

Luminator HardwareLuminator SoftwareMicrosoft Office Applications

Certifications & Qualifications

High School DiplomaOSHA CertificationValid Driver's License

Industry Keywords

Field Service OperationsCustomer TrainingService ContractsRegulatory ComplianceTechnical Support

About the role

Key responsibilities & impact

Serve as a Subject Matter Expert for Luminator hardware and software
Handle customer questions about system status
Implement and install new equipment at customer sites
Provide on-site customer training and support
Maintain proficiency in all company products and services
Stay current with installation methodologies, equipment protocols, and safety guidelines
Provide pre-start-up, start-up, contracted service, warranty, troubleshooting, and training support
Ensure equipment is operational and free of defects
Diagnose errors and technical problems and determine appropriate solutions
Accurately document work performed at customer facilities
Document preventive and corrective maintenance tasks
Resolve customer service issues while fostering customer relationships
Mentor, train, and support technicians in resolving technical issues

Requirements

What you’ll need

High School Diploma or equivalent required
5+ years prior field service experience supporting technical or engineering services, or military experience in electronics programs may be considered equivalent
Mechanical, electrical, and computer systems troubleshooting, repair, and maintenance
Knowledge of computer hardware, software, and electronic components
Knowledge of engineering and technology principles as applied to field service operations
Effective written and verbal communication skills
Knowledge of safety, security, and regulatory compliance best practices
Technical knowledge of Microsoft Excel; proficiency with other Microsoft Office applications helpful
Valid driver's license with a clean driving record
OSHA certification/training preferred
Strong organizational, time management, and prioritization skills
Current US Passport
Ability to travel between New York, Ohio, and Canada
Ability to adapt to changing priorities and perform effectively in a fast-paced environment
Ability to interpret and apply company policies, procedures, and operational guidelines
Knowledge of service contracts and customer service best practices
Proven ability to mentor, train, and support technicians in resolving technical issues

Benefits

Comp & perks

Extensive travel opportunity (up to 75%)
Equal opportunity employment and anti-discrimination commitment