Clinical Program Operations Lead

Luro Health

. Lead operational readiness and launch execution for new partner centers, including workflows, staffing plans, documentation, issue tracking, and go-live stabilization .

Posted 9/17/2026full-timeRemote • New Jersey • United StatesSenior💰 $90,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive healthcare operations experience with a focus on telehealth and multi-site service delivery, emphasizing strong systems-building capabilities and effective people management. Proven ability to drive patient acquisition and retention while managing live operations and partner relationships.

Highest-signal resume keywords

Healthcare Operations ExperienceTelehealth ExpertisePeople ManagementSystems-Building CapabilityPerformance Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ReadinessLaunch ExecutionWorkflow ManagementPerformance MetricsIssue ResolutionResource UtilizationPatient AcquisitionCare CoordinationAutomation ImplementationDashboard Creation

Soft Skills

Clear CommunicationSound JudgmentAdaptabilityCoachingProblem-Solving

Tools & Technologies

AI-Enabled ToolsReporting PipelinesSOPsVirtual Clinic OperationsOperational Dashboards

Industry Keywords

FQHCMulti-Site Ambulatory CarePractice ManagementCare CoordinationTelehealth

About the role

Key responsibilities & impact

Lead operational readiness and launch execution for new partner centers, including workflows, staffing plans, documentation, issue tracking, and go-live stabilization
Own day-to-day operational relationships with partner clinics, including operating reviews, issue resolution, escalation judgment, and follow-through
Run live virtual clinic operations across scheduling, patient flow, visit completion, follow-up reliability, patient experience, provider capacity, and Care Coordinator coverage
Own resource utilization across provider capacity, appointment slots, Care Coordinator time, and staffing coverage after launch
Drive patient acquisition and retention by strengthening referral habits, tracking funnel performance, identifying drop-off points, and improving referral-to-visit conversion
Manage and coach Care Coordinators through workload allocation, performance feedback, coverage planning, escalation support, and workflow execution
Build scalable systems, dashboards, SOPs, automations, reporting routines, and AI-assisted workflows
Partner with implementation, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams to unblock problems and support growth

Requirements

What you’ll need

5–7 years of healthcare operations experience, ideally in telehealth, FQHC, multi-site ambulatory care, practice management, implementation, care coordination, or multi-site service delivery
Experience owning clinic performance, launch readiness, partner relationships, live operations, or complex day-to-day execution in a fast-moving environment
Experience running multiple center launches while also owning live operations
People-management experience leading frontline clinical operations, care coordination, or similar operational teams
Experience setting performance expectations, coaching managers or senior individual contributors, building accountability mechanisms, and improving team capacity
Strong systems-building capability, including automations, dashboards, workflows, reporting pipelines, or AI-enabled tools personally designed and implemented
Comfort using operational metrics to identify risks, improve workflows, and drive outcomes
Clear communication, sound judgment, and ability to create structure amid evolving priorities, workflows, staffing models, and technology
Candidates preferably based in New York, New Jersey, or Pennsylvania to support collaboration and periodic regional partner-clinic work

Benefits

Comp & perks

Stock option grants for long-term shared success
Remote work arrangement
Equal opportunity, respectful, supportive, and empowering work environment