Clinical Program Operations Lead

Luro Health

. Lead operational readiness and launch execution for new partner centers, including workflows, staffing plans, documentation, issue tracking, and go-live stabilization .

Posted 9/17/2026full-timeRemote • New Jersey • United StatesSenior💰 $90,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations, particularly in telehealth and multi-site service delivery, with a strong focus on operational readiness, performance management, and systems-building. Proven ability to lead teams, enhance patient acquisition, and optimize workflows through data-driven decision-making.

Highest-signal resume keywords

Healthcare Operations ExperienceClinic Performance ManagementSystems-Building CapabilityPeople-Management ExperienceOperational Metrics Utilization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ReadinessLaunch ExecutionWorkflow OptimizationPerformance CoachingData AnalysisAutomation ImplementationDashboard CreationIssue ResolutionPatient Acquisition StrategiesCare Coordination

Soft Skills

Clear CommunicationSound JudgmentTeam LeadershipProblem-SolvingAdaptability

Tools & Technologies

AI-Enabled ToolsReporting PipelinesSOPsVirtual Clinic OperationsScheduling Systems

Industry Keywords

TelehealthFQHCAmbulatory CarePractice ManagementMulti-Site Service Delivery

About the role

Key responsibilities & impact

Lead operational readiness and launch execution for new partner centers, including workflows, staffing plans, documentation, issue tracking, and go-live stabilization
Own day-to-day operational relationships with partner clinics, including recurring operating reviews, issue resolution, escalation judgment, and follow-through
Run live virtual clinic operations across scheduling, patient flow, visit completion, follow-up reliability, patient experience, provider capacity, and Care Coordinator coverage
Own resource utilization across provider capacity, appointment slots, Care Coordinator time, and staffing coverage to maximize center productivity
Drive patient acquisition and retention by strengthening referral habits, tracking funnel performance, identifying drop-off points, and improving referral-to-visit conversion
Manage and coach Care Coordinators through workload allocation, performance feedback, coverage planning, escalation support, and consistent workflow execution
Build scalable systems, dashboards, SOPs, automations, reporting routines, and AI-assisted workflows to reduce manual work and improve operational visibility
Partner with implementation, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams to unblock problems and support growth
Operate across multiple launches and live centers, prioritizing, escalating, and creating structure as needs shift

Requirements

What you’ll need

5–7 years of healthcare operations experience, ideally in telehealth, FQHC, multi-site ambulatory care, practice management, implementation, care coordination, or multi-site service delivery
Experience owning clinic performance, launch readiness, partner relationships, live operations, or complex day-to-day execution in a fast-moving environment
Experience running multiple center launches while also owning live operations
People-management experience leading frontline clinical operations, care coordination, or similar operational teams
Experience setting performance expectations, coaching managers or senior individual contributors where applicable, building accountability mechanisms, and improving team capacity
Strong systems-building capability, including automations, dashboards, workflows, reporting pipelines, or AI-enabled tools designed and implemented personally
Comfort using operational metrics to identify risks, improve workflows, and drive outcomes
Clear communication, sound judgment, and ability to create structure while priorities, workflows, staffing models, and technology evolve
Remote; preference for candidates based in NY, NJ, or PA to support collaboration and periodic work with regional partner clinic sites

Benefits

Comp & perks

Stock option grants for long-term shared success
Remote work arrangement
Equal opportunity workplace committed to an inclusive, respectful, supportive, and empowering environment