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Luxor Scientific

Clinical Implementation Specialist

Luxor Scientific

. Lead implementation and onboarding of new physician practices and healthcare organizations .

Posted 9/25/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Lead implementation and onboarding of new physician practices and healthcare organizations
  • Coordinate implementation plans with Sales and Operations
  • Conduct on-site and virtual implementation meetings and training for clinical and administrative staff
  • Educate teams on laboratory testing programs, patient identification, specimen collection, test ordering, requisitions, shipping, documentation, result access, and medical-necessity requirements
  • Integrate laboratory testing into existing clinical workflows
  • Provide hands-on support during initial patient testing when appropriate
  • Ensure practices have necessary supplies, educational materials, training resources, and implementation support
  • Follow up with newly implemented accounts to assess adoption and resolve workflow, specimen, ordering, training, and implementation issues
  • Provide refresher training and ongoing support
  • Assist with transitioning accounts to routine operational support
  • Build and maintain relationships with healthcare providers and clinical staff
  • Serve as liaison between customers and internal Sales, Laboratory Operations, Client Services, Billing/Reimbursement, and technical teams
  • Communicate implementation status, risks, challenges, and follow-up needs to internal stakeholders
  • Participate in pre-implementation discussions, sales meetings, conferences, customer events, clinical education programs, and national product or program launches
  • Assist with developing and improving training materials, implementation guides, checklists, and clinical resources
  • Identify customer-experience improvements and communicate customer and field feedback to internal teams

Requirements

What you’ll need
  • Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license
  • Minimum of 2 years of clinical healthcare experience in a physician office, outpatient clinic, hospital, specialty practice, or similar healthcare environment
  • Strong understanding of clinical workflows and patient care processes
  • Excellent communication, presentation, teaching, and interpersonal skills
  • Ability to educate and communicate effectively with physicians, nurses, medical assistants, practice managers, and administrative staff
  • Strong organization and project-management skills, with the ability to manage multiple implementations simultaneously
  • Ability to work independently, exercise sound judgment, and adapt to changing circumstances in the field
  • Proficiency with Microsoft Office, virtual meeting platforms, and common business technology
  • Valid driver's license
  • Ability to travel extensively throughout the United States
  • Ability to work in clinic, group medical practice, and other healthcare environments, including potential exposure to communicable diseases or body fluids
  • Ability to occasionally lift and/or move up to 15 pounds
  • Required vision abilities include close, distance, color, and peripheral vision, and the ability to adjust focus

Benefits

Comp & perks
  • Full-time employment
  • Primarily field-based position
  • Remote support from the Charlotte, North Carolina area when not traveling
  • Reasonable accommodations may be made for individuals with disabilities