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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills, with a focus on data accuracy and attention to detail. Proficient in using Google Workspace products and collaborating effectively with teams to enhance customer experiences.
Highest-signal resume keywords
Data AnalysisRoot Cause AnalysisCustomer Experience ManagementGoogle Workspace ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ReviewIssue ResolutionMapping FundamentalsTraffic Regulations UnderstandingDocumentation
Soft Skills
Analytical SkillsProblem-SolvingVerbal CommunicationWritten CommunicationCollaboration
Tools & Technologies
Google SuiteGoogle DocsGoogle SheetsGoogle MeetGoogle Calendar
Industry Keywords
Customer ExperienceData AccuracyWorkflow ManagementTeam CollaborationAttention to Detail
About the role
Key responsibilities & impact- Analyze search-related issues and select the most relevant resolution according to workflows and policies.
- Review and correct large volumes of data and meticulously document issues.
- Escalate issues to relevant internal teams.
- Perform deep dives and root cause analysis.
- Prepare and organize collected data for the engineering team.
- Work with mapping tools accurately and according to guidelines.
- Use Google Suite products and services including Gmail, Docs, Sheets, Meet, and Calendar.
- Maintain high accuracy, attention to detail, and integrity.
- Collaborate with various teams to curate and maintain places datasets essential to operations and decision-making.
Requirements
What you’ll need- Upper-Intermediate (B2) level of English or higher.
- Ability to perform repetitive tasks with high concentration and sustained attention to detail.
- General understanding of the traffic regulations and mapping fundamentals.
- Proven experience working with customers and a strong track record of delivering great customer experiences.
- Analytical and problem-solving skills to help implement changes that improve the customer experience.
- Excellent verbal and written communication in English and Ukrainian.
- Ability to collaborate effectively with teams and stakeholders, receive feedback and direction, and contribute to team goals.
- Comfort using Google Workspace products and learning new processes, systems, and tools.
Benefits
Comp & perks- Professional and stable working environment.
- The latest technology and equipment you need.
- Potential to work remotely, including out of country (dependent on work authorizations).
- 28 calendar days for vacation and up to 5 paid sick days.
- 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
- Mental health benefits.
- Family building benefits.
