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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing retail operations, inventory management, and coaching teams to drive operational excellence. Proficient in developing strategies that align with regional business objectives while ensuring adherence to customer service standards.
Highest-signal resume keywords
Inventory ManagementRetail Operations ManagementCoaching and TrainingStrategic Operational ThinkingCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ReconciliationReverse LogisticsInventory AllocationOperational Metrics ManagementPayment Collection Tracking
Soft Skills
People LeadershipClear CommunicationActive ListeningCollaborative Relationship-BuildingProblem Resolution
Tools & Technologies
M-KOPA.net Systems
Certifications & Qualifications
Diploma or Degree in Customer ServiceDiploma or Degree in Inventory Management
Industry Keywords
Retail OperationsField Office ExperienceSalesCustomer CareShop Assistant Support
About the role
Key responsibilities & impact- Oversee retail operations across Anambra
- Manage stock reconciliation, inventory allocation, phone repairs, reverse logistics, and shop assistant support across multiple retail points
- Reorder understocked SKUs and manage DSR holding levels within minimum-maximum thresholds
- Track aged stock returns, reallocations, stock shortages, cancellations, and payment collections
- Support phone repair logistics within SLA and customer pickups
- Oversee reverse logistics adherence and cancellation closure timelines
- Track collection and payment performance
- Coach shop assistants on processes, products, M-KOPA.net systems, and customer service standards
- Develop retail strategies supporting regional business objectives
- Resolve operational issues
- Track and report shop assistant performance
- Train new Stock Controllers and conduct weekly refresher training
- Create and manage depot operations
- Report to the Manager, Retail Operation
Requirements
What you’ll need- 3 years demonstrable experience in field office, customer care, sales, or retail operations
- Experience managing inventory, coaching teams, and driving operational excellence at scale
- Diploma or Degree in Customer Service, Inventory Management, or a related field
- Experience managing retail operations in multiple locations is valuable
- Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail systems
- Ability to manage multiple operational metrics simultaneously
- Excellent people leadership skills
- Clear communication, active listening, and collaborative relationship-building skills
- Strategic operational thinking and ability to develop growth-supporting strategies
- Ability to work in field environments and conduct regular shop visits
Benefits
Comp & perks- Diverse development programs
- Coaching partnerships
- On-the-job training
- Family-friendly policies
- Well-being support
- Flexible working arrangements
- Equal opportunity and affirmative action employer
- Pre-employment background checks