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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing retail operations, inventory management, and coaching teams to drive operational excellence. Proficient in strategic operational thinking and effective communication to enhance customer service and team performance.
Highest-signal resume keywords
Retail Operations ManagementInventory ManagementCoaching and TrainingOperational ExcellenceCustomer Service Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ReconciliationInventory AllocationReverse LogisticsOperational Metrics ManagementRetail Systems Knowledge
Soft Skills
People LeadershipClear CommunicationActive ListeningCollaborative Relationship-BuildingStrategic Thinking
Tools & Technologies
M-KOPA.net Systems
Certifications & Qualifications
Diploma or Degree in Customer ServiceDiploma or Degree in Inventory Management
Industry Keywords
Retail OperationsField Office ExperienceSalesCustomer CareShop Assistant Support
About the role
Key responsibilities & impact- Oversee retail operations across Enugu
- Manage stock reconciliation, inventory allocation, phone repairs, reverse logistics, and shop assistant support across multiple retail points
- Reorder understocked SKUs and manage DSR holding levels within min-max ranges
- Track aged stock returns, reallocations, cancellations, collections, and payment performance
- Support phone repair logistics within SLA and customer pickups
- Oversee reverse logistics adherence and cancellation closure timelines
- Coach shop assistants on processes, products, M-KOPA.net systems, customer service standards, and operational procedures
- Develop retail strategies supporting regional business objectives
- Resolve operational issues
- Track and report shop assistant performance
- Train new Stock Controllers and conduct weekly refresher training
- Create and manage depot operations
- Report to the Manager, Retail Operation
Requirements
What you’ll need- 3 years demonstrable experience in field office, customer care, sales, or retail operations
- Experience managing inventory, coaching teams, and driving operational excellence at scale
- Diploma or Degree in Customer Service, Inventory Management, or related field
- Experience managing retail operations in multiple locations is valuable
- Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail systems
- Ability to manage multiple operational metrics simultaneously
- Excellent people leadership skills
- Clear communication, active listening, and collaborative relationship-building skills
- Strategic operational thinking
- Willingness to work in field environments and conduct regular shop visits
- Legal right to work in the country applied to
- Availability for pre-employment background checks
Benefits
Comp & perks- Diverse development programs
- Coaching partnerships
- On-the-job training
- Family-friendly policies
- Well-being support
- Flexible work arrangements