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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in telesales operations and customer service, with a focus on CRM management and effective coordination among sales agents, shop teams, and delivery partners to ensure seamless order fulfillment.
Highest-signal resume keywords
Telesales Operations ExperienceCRM ExperienceOrganizational SkillsCustomer ServiceSales Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account CreationDevice UnlockingCompliance DocumentationDelivery CoordinationStock Monitoring
Soft Skills
Sharp Organizational InstinctsComfort in Fast-Paced Environment
Tools & Technologies
FreshDesk3CX
Certifications & Qualifications
Bachelor's Degree in Business AdministrationSales or Related Field
Industry Keywords
TelesalesSales OperationsCustomer ServiceOperations Support
About the role
Key responsibilities & impact- Support telesales agents through account creation, device unlocking, and completion of compliance and documentation before handover
- Coordinate delivery requests with DSRs and shop teams
- Resolve delayed or failed deliveries
- Monitor stock levels across shops and escalate shortages before they disrupt sales
- Keep CRM and internal systems updated with accurate fulfilment and delivery status
- Perform other tasks as assigned by the Telesales Team Leader
- Report to the Telesales Team Lead and connect sales agents, shop teams, and delivery partners to ensure closed sales are fulfilled
Requirements
What you’ll need- A Bachelor's degree in Business Administration, Sales, or a related field
- 3–5 years' experience in telesales operations, sales administration, customer service, or operations support (an added advantage)
- Strong CRM experience (FreshDesk, 3CX, or similar)
- Sharp organisational instincts
- Comfort working in a fast-paced, target-driven environment
- Legal right to work in the country of application
- Successful candidates must undergo pre-employment background checks, including criminal records, identification verification, academic qualifications, employment dates, and employer references
Benefits
Comp & perks- Diverse development programs
- Coaching partnerships
- On-the-job training
- Family-friendly policies
- Well-being support
- Flexible work arrangements
- Equal opportunity and affirmative action employment
- Pre-employment background checks